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4.
5.
Determine if the printer software is installed.
Click Start
Programs or All Programs Dell Printers Dell Photo AIO Printer 964. If
the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software
is not installed. Install the printer software. For more information, see
Reinstalling
Software.
Correct communication problems between the printer and the computer.
Remove the USB cable from your printer and your computer. Reconnect the USB cable to
your printer and your computer.
Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect
the printer power cable to the electrical outlet, and turn on the printer.
Restart your computer.
Set your printer as the default printer.
Windows XP
1.
Click Start
Control Panel
2.
Right-click Dell Photo AIO Printer 964, and select Set as Default.
Windows 2000
1.
Click Start
Settings
2.
Right-click Dell Photo AIO Printer 964, and select Set as Default.

Printer Problems

Ensure that the printer power cable is firmly connected to the printer and the
electrical outlet.
Determine if the printer has been held or paused.
Windows XP
1.
Click Start Control Panel Printers and Other Hardware
2.
Double-click Dell Photo AIO Printer 964, and then click Printer.
3.
Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause
Printing, click it to deselect the option.
Windows 2000
1.
Click Start
Settings
2.
Double-click Dell Photo AIO Printer 964, and then click Printer.
3.
Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause
Printing, click Pause Printing to deselect it.
Check for flashing lights on the printer.
For more information, see
Ensure you installed the ink cartridges correctly and removed the sticker and tape
from each cartridge.
Make sure you loaded the paper correctly.
For more information, see
Printer won't print and print jobs are stuck in print queue.
1.
Printers and Other Hardware
Printers.
Printers.
Error Messages and
Lights.
Loading
Paper.
Removing and
Printers and Faxes.
Printers and Faxes.

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