Support Menu - Samsung 5+ series User Manual

Basic Features

Support Menu

Self Diagnosis
✎
Self Diagnostic might take few seconds, this is part of
the normal operation of the TV.
■ Picture Test (Yes / No): Use to check for picture
problems.
■ Sound Test (Yes / No): Use the built-in melody sound to
check for sound problems.
✎
If you hear no sound from the TV's speakers,
before performing the sound test, make sure
Speaker Select is set to TV Speaker in the
Sound menu.
✎
The melody will be heard during the test even if
Speaker Select is set to External Speaker or the
sound is muted by pressing the
■ Signal Information: (digital channels only) HDTV
channel's reception quality is either perfect or the
channels are unavailable. Adjust your antenna to
increase signal strength.
■ Troubleshooting: If the TV seems to have a problem,
refer to this description.
✎
If none of these troubleshooting tips apply, contact
the Samsung customer service centre.
Software Upgrade
Software Upgrade can be performed via a broadcasting
signal or by network connection or downloading the latest
firmware from "www.samsung.com," to a USB memory
device.
Current Version the software already installed in the TV.
✎
Software is represented as "Year/Month/Day_Version".
Software Upgrade
Current Version
By USB
By Online
By Channel
Standby Mode Upgrade
Alternative Software
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English
MUTE button.
20010/01/18_000001
►
: 45 Min
20010/01/15_00000
U Move E Enter R Return
Installing the Latest Version
■ By USB: Insert a USB
drive containing the
firmware upgrade file,
downloaded from "www.
samsung.com," into the
TV. Please be careful not
to disconnect the power or
remove the USB drive until
upgrades are complete.
The TV will be turned off
and on automatically after
completing the firmware
upgrade. When software is
upgraded, video and audio settings you have made will
return to their default settings. We advise you to to write
down your settings so that you can easily reset them
after the upgrade.
■ By Online: Upgrade the software using the Internet.
✎
First, configure your network. For detailed
procedures on using the Network Setup, refer to
the "Network Connection" instructions.
✎
If the internet connection doesn't operate properly,
the connection may be broken. Please retry
downloading. If the problem persists, download by
USB and upgrade.
■ By Channel: Upgrade the software using the
broadcasting signal.
✎
If the function is selected during the software
transmission period, software will be automatically
searched and downloaded.
✎
The time required to download the software is
determined by the signal status.
■ Standby Mode Upgrade: A manual upgrade will be
automatically performed at selected time. Since the
power of the unit is turned on internally, the screen
may be turned on slightly for the PDP product. This
phenomenon may continue for more than 1 hour until
the software upgrade is complete.
■ Alternative Software (backup): Displays the software
version downloaded through By Online. During the
software upgrading, When the Upgrade will discontinue
from last step, this function be activated.
HD Connection Guide
Refer to this information when connecting external devices
to the TV.
Contact Samsung
View this information when your TV does not work properly
or when you want to upgrade the software. You can find
information regarding our call centres, and how to download
products and software.
TV Side Panel
or
TV Rear Panel
USB 1
USB Drive