Samsung 6 series User Manual page 58

Other Information
Issues
There is no picture/Video.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
The picture is distorted: macro block error
small block, dots, pixelization
PC Connection
A "Mode Not Supported" message
appears.
"PC" is always shown on the source list,
even if a PC is not connected.
The video is OK but there is no audio.
Network Connection (Depending on Models)
Wireless network connection failed.
Recording / Timeshift
The recording function does not work.
Timeshift does not work.
A message indicates a performance test
failure, and the recording and Timeshift
functions do not work.
A scheduled recording has failed.
Several recording devices are connected
but the TV stopped recording.
58
English
Solutions and Explanations
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices' (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device's output is HDMI, it should be
connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
• Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to
Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).
• Verify the Antenna is positioned correctly.
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
• Set your PC's output resolution and frequency so they match the resolutions supported by the TV. (p.
27)
• This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected.
• If you are using a HDMI connection, check the audio output setting on your PC.
• Samsung Wireless USB dongle is required to use a wireless network.
• Make sure the Network Connection is set to Wireless (p. 30).
• Make sure the TV is be connected to a wireless IP sharer (router).
• Check that a USB device is connected.
• Check that the channel is a recordable digital channel.
• If the signal is weak or does not exist, the recording function will automatically be closed.
• The TV will not record if the USB device has no free memory space. Check that this is not the case.
• Check that a USB device is connected.
• Radio channels and analog broadcasts are not supported.
• Data broadcast channels are not supported.
• If the signal is weak or does not exist, the Timeshift function will automatically be closed.
• Timeshift cannot be performed if the USB device has no free memory space. Check that this is not
the case.
• These problems may occur if you use a low-capacity USB device that does not support recording.
• We recommend using the USB HDD.
• A scheduled recording is disabled for certain operations (formatting, performance test, error checking,
deleting) that access the file system of a USB device.
• If there is no USB device connected, the TV will not record even if the scheduled time is reached.
• The TV will not record if the USB device has no free memory space. Check that this is not the case.
• If you record a channel locked with Parental lock, the PIN input window will appear when you try to
play back the recording.
• If multiple recording devices are connected and the device set as Default Recording Device has no
free memory space, the recording function will be closed. Attempt recording again. The device with
the most free memory space will automatically be set as Default Recording Device and the TV will
start recording.
SOURCE button on the TV remote.
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