Samsung 5 series User Manual page 35

Problem
No Picture, No Video
TV won't turn on.
TV turns off automatically.
No picture/Video.
RF(Cable/Antenna) Connection
Cannot receive all channels.
No Caption on digital channels.
Picture is distorted: macroblock,
small block, dots, pixelization.
PC Connection
'Not Supported Mode' message.
PC is always shown on source list
even if not connected.
Video is OK but there is no audio
with HDMI connection.
Solution
● Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
● Make sure the wall outlet is working.
● Try pressing the POWER button on the TV to make sure the remote is working
properly. If the TV turns on, it may be caused by Remote Control. To fix the Remote
problem, refer to 'Remote control does not work' below.
● Check if the Sleep Timer is set to On in the Setup menu.
● If connected the TV to your PC, check your PC power settings.
● Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
● If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV
will turn off.
● Check cable connections. (remove and reconnect all cables of TV and external
devices)
● Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video output to match the
connections to the TV input. For example, external device's output: HDMI, TV's input :
HDMI
● Make sure your connected device is powered on.
● Make sure to select the TV's correct source by pressing the SOURCE button on the
remote control.
● Reboot the connected device by reconnecting the device's power cable.
● Make sure coaxial cable is connected securely.
● Please try Auto Program to add available channels to the channel list. Go to MENU
- Channel - Auto program then select Auto and make sure correct Cable TV signal
type is set in the menu. There are 3 options. (STD, HRC and IRC)
● Verify Antenna is positioned correctly.
● Check Caption Setup menu. Try changing Caption Mode Service 1 to CC1.
● Some channels may not have caption data.
● Compression of video contents may cause picture distortion. especially on fast moving
pictures such as sports and action movies.
● Low signal level can cause picture distortion. This is not a TV problem.
● Set your PC's output resolution so it matches the resolutions supported by the TV.
● This is normal; PC is always shown on the source list even though a PC is not
connected.
● Check the audio output setting on your PC.
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