Accessories; Troubleshooting - Alcatel One Touch 132 User Manual

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Accessories

You may find the following accessories in your box:
1. Charger
2. Battery
Only use your telephone with ALCATEL ONE TOUCH batteries,
chargers and accessories in your box.
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Troubleshooting

Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use User Data Format to perform phone formatting, (to perform User Data
format, hold down # while simultaneously pressing the power on/off key
under the power off mode). ALL User phone data: contacts, messages and
files will be lost permanently.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn
your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the phone
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone, and
make sure power off key is not mis-contacted due to unlocking keypad
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone
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) the battery for optimal
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