Alcatel OneTouch T'pop 4010 User Manual page 74

Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Make sure this feature does not require an
accessory
When I select a number from my contacts, the number cannot be
dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voice mail
• Contact your network operator to check service availability
Volume key
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I cannot access my voice mail
• Make sure your operator's voice mail number is correctly entered in "
numbers"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and check MMS
parameters (see Page 50)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be swamped, try again later
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
• Install ALCATEL ONE TOUCH Android Manager first of all
• Check that your USB driver is installed properly
• Open the Notification panel to check if the Android Manager Agent has
activated
• Check that you have ticked the checkbox of USB debugging in
Applications\Development\USB debugging
• Check that your computer meets the requirements for
TOUCH Android Manager Installation
• Make sure that you're using the right cable from the box
I am unable to download new files
• Make sure there is sufficient phone memory for your download
• Select the micro-SD card as the location to store downloaded files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users (see Page 80)
• Make sure that the two phones are within Bluetooth's detection range
Settings\
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