Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences
(shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these
problems are provided with the problem listed:
Range is not level - (1) Poor installation. Place oven rack in
center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.
Cannot move appliance easily. Appliance must be accessible
for service - (1) Cabinets not square or are built in too tightly.
Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet.
Surface element too hot or not hot enough - Incorrect control
setting. Be sure the correct control is ON for the element to be
Surface element does not heat - (1) Lightweight or warped
pans used. Use only flat, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped
pans. Cookware materials and weight of the material affect
heating. Heavy & medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily. (2) No
power to the appliance. Check steps under "Entire Appliance
Does Not Operate" in this checklist. (3) Incorrect control
setting. Make sure the correct control is ON for the surface
element to be used.
Entire appliance does not operate - (1) The time of day is not
set. The time of day must first be set in order to operate the
oven. See "To Set the Clock" in the Setting Oven Controls
section.(2) Make sure cord/plug is plugged correctly into outlet.
(3) Service wiring is not complete. Contact your dealer,
installing agent or authorized service agent. (4) Electrical
power outage. Check house lights to be sure. Call your local
electric company for service.
Oven does not operate - Be sure the oven controls are set
properly for the desired function. See Setting Oven Controls in
this Use & Care Manual or read the instructions "Entire
appliance does not operate" in this checklist.
Oven light does not work (some models) - Replace or tighten
bulb. See Changing Oven Light section in this Use & Care Manual.
Oven smokes excessively during broiling - (1) Control(s) not
set properly. Follow Broil instructions under Setting Oven
Controls. (2) Make sure oven door is opened to broil stop
position. (3) Meat too close to the broil element. Reposition the
broil rack to provide proper clearance between the meat & the
element. Preheat the broil element for searing. (4) Meat not
properly prepared. Remove excess fat from meat. Cut
remaining fatty edges to prevent curling, but do not cut into lean.
(5) Insert on broiler pan wrong side up & grease not draining.
Always place grid on the broiler pan with ribs up & slots down to
allow grease to drip into pan (some models). (6) Grease has
built up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Old grease or food spatters cause excessive
Before You Call
Solutions to Common Problems
Flames inside oven or smoking from oven vent - Excessive
spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom.
Wipe up excessive spillovers before starting oven. If flames or
excessive smoke are present see "Broiling" in the Setting
Oven Controls section.
Oven control beeps & displays any F code error (for example
F11) - Electronic control has detected a fault condition. Press
CLEAR/OFF to clear the display & stop beeping. Try the Bake or
Broil function again. If the F code error repeats, remove power
suppy to appliance, wait 5 minutes and then repower the
appliance and set clock time of day. Try the Bake or Broil
function again. If the fault recurs, record fault number, press
CLEAR/OFF & contact an authorized service agent.
Poor baking results - Many factors affect baking results. Make
sure the proper oven rack position is used. Center food in the
oven & space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven.
Try adjusting the recipe's recommended temperature or baking
time. If you feel the oven is too hot or cool, see Adjusting Your
Oven Temperature in this Use & Care Manual.
Drip bowls are pitting or rusting (Coil element models) - (1)
Foods with acids, such as tomatoes if allowed to stand in or on
drip bowls will cause corrosion. Remove & wash drip bowls as
soon as possible after a spillover. (2) Normal environment.
Houses along coastal areas are exposed to salt air. Protect
bowls as much as possible from direct exposure to salt air.
Drip bowls turning color or distorted (Coil element models) -
Bottom surface of cookware extends beyond surface elements
and touches cooktop surface. This can cause high enough
temperatures to discolor the drip bowls. DO NOT use cookware
of this type. Pan sizes should be matched to the size of the
element. Replacement drip bowls may be purchased from your