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Product Facts · Pocket LOOX 600 · Issue September 2002
Page 9 of 11
Service & Quality
Service
2 years Global Limited Standard Warranty
For the Pocket LOOX, Fujitsu Siemens Computers offers a send-in warranty (also called return-to-base warranty) for a
period of two years after purchase.
End-users will find the details of this warranty statement and contacts to the Fujitsu-Siemens web-service and national
helpdesks in the product package.
End-user Service at Fujitsu-Siemens
The international network of Fujitsu-Siemens Service Organizations and Authorized Service Partners offer its services
and warranties directly to the end-user. For claims of legal warranty and assistance the owner of a Pocket LOOX may
contact his dealer, but customers can rely on Fujitsu-Siemens: Global access to web-support, helpdesk assistance and
Fujitsu Siemens local service centers guarantee customer satisfaction even in case of operational problems.
Fujitsu Siemens national helpdesks will assist end-users in remote troubleshooting and will - in case of hardware
problems - guide him through the repair process for his Pocket LOOX.
The Fujitsu-Siemens web-site offers up-to-date information about country-specific services and free download service for
the complete bit-image of updated Pocket PC 2002 versions for the Pocket LOOX as well as drivers
and a variety of free software applications.
Within the scope of warranty, labour and materials for the repair will be free-of-charge, as well as the return shipment to
the repair center in the specific country.
Top-Up Services
A Top-Up Service Package can be purchased which offers warranty extension up to three years and fast reacting next-
day service by ship & collect exchange of a defective Pocket LOOX.
Easy Guide
The Easy Guide is a CD delivered with every handheld. It contains all the information you will need to successfully
operate your handheld.
Driver and Technology CD
www.pocket-loox-www.com
More detailed information on handhelds can be found on the Internet:
Quality
Fujitsu Siemens Computers brings the latest technologies to market and guarantees the quality and performance it
represents.
Great care is taken with the selection and qualification of suppliers; special attention is given to compliance with
international standards and to exhaustive function tests both on components and on the system as a whole.
Fujitsu Siemens invests heavily in designing its own handhelds and building them in the most cost effective way, this
guarantees control over the whole design and production process.
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