Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Services
HP Care Pack
Service offerings include a full range of Customer HP Care Pack services for both hardware and
Response - Upgrade on-site response from next business day to same day 4-hours
Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or HP Installation packages can be purchased.
NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but
the commencement date will be the same as the Warranty Start Date (delivery date to end
user customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL listed below:
Installation service; SAN Solution service; SAN-Environmental Support service; SAN Architecture
service; Proactive 24
For more information on these and other service options, please contact any of our worldwide
sales offices or visit our Web site at:
DA - 12712 EMEA — Version 2 — June 8, 2007
HP StorageWorks 4/32B SAN Switch & 4/32B SAN
Switch Power Pack /B-Series Family