Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this appliance.
Surface burners do not light.
Surface burner flame burns half way
Surface burner flame is orange.
Porcelain enamel cooktop is hot.
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control to desired
Be sure gas supply valve is open.
Gas-air mixture needs a straight line to travel. Be sure burner is properly seated in its
support (open bruners only).
Burner ports are clogged. With the burner off, use a small-gauge wire or needle to
Power cord is disconnected from outlet. Be sure cord is plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See
Setting Surface Controls.
Burner ports are clogged. With the burner off, clean ports with a small-gauge wire
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Dust particles in main line. Allow the burner to operate a few minutes until flame
In coastal areas, a slightly orange flame is unavoidable due to salt air.
It is normal on a standing pilot model, because standing pilots are always on. But if
it is too strong, the pilot flame can be adjust. Refer to the installation instructions
labeled "ADJUSTMENTS - Top Pilots" provided with the cooktop.