Appendix B Troubleshooting; Technical Support; Problem: Lens Out Of Optical Focus - Honeywell EQUIP HD3MDIHX User Manual

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Troubleshooting

Document 800-07361 Rev A

12/10

Prior to calling Honeywell technical support, refer to the following topics for possible

solutions to problems with your HD3MDIH/X camera. To contact the Honeywell Video

Systems technical support team, call 1-800-796-2288 (North America only) or send an

e-mail to HVSsupport@honeywell.com.

Any equipment returned to Honeywell Video Systems for warranty or service repair must

have a Return Merchandise Authorization (RMA) number. The RMA number must be

clearly marked on all return packages and internal paperwork.

Possible solutions:

Verify that the lens cap has been removed from the camera.

This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have

accumulated on the lens or bubble. Check the lens and dome bubble, then clean

them, if needed.

Caution

Use extreme caution when cleaning the lens and dome bubble so

you do not scratch their optical surfaces. Prepare a washed-out

cotton cloth or lens cleaning paper with alcohol or lens cleaning

liquid. Clean by moving spirally from the lens center towards its rim.

Repeat until the lens is completely clean.

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