Troubleshooting - NEC Express5800 series User Manual

8-4 Troubleshooting

On-screen message
SATA drives were detected, but this controller does
not support SATA drives.
Please remove the SATA drives then restart your
system.
Press any key to continue, or 'C' to load the
configuration utility.
Invalid SAS topology detected. Please check your
cable configurations, repair the problem, and restart
your system.
The battery hardware is missing or malfunctioning, or
the battery is unplugged, or the battery could be fully
discharged. If you continue to boot the system, the
battery-backed cache will not function.
If battery is connected and has been allowed to
charge for 30 minutes and this message continues to
appear, then contact technical support for
assistance.
Press 'D' to disable this warning (if your controller
does not have a battery).
Your VDs that are configured for write-back are
temporarily running in write-through mode.
This is caused by the battery being charged,
missing, or bad.
Please allow battery to charge for 24 hours before
evaluating battery for replacement.
The following VDs are affected : XX
Press any key to continue.
Invalid SAS Address present in MFC data. Please
program valid SAS Address, and restart your
system.
Some configured disks have been removed from
your system, or are no longer accessible. Please
check your cables and also ensure all disks are
present.
Press any key to continue, or 'C' to load the
configuration utility.
The following VDs have missing disks: xx
If you proceed (or load the configuration utility),
these VDs will be marked OFFLINE and will be
inaccessible.
Please check your cables and ensure all disks are
present.
Press any key to continue, or 'C' to load the
configuration utility.
Action
RAID Controller may be faulty. Contact your
service representative to replace the RAID
Controller.
Check if cable is connected properly. If the
same error persists, contact your service
representative.
Check if battery for RAID Controller is
connected properly. If the same error
persists, contact your service
representative.
Run WebBIOS or Universal RAID Utility to
check if battery for RAID Controller is
detected.
Battery is not detected:
•
– Check if battery is connected properly.
– Battery may be insufficiently charged.
Halt the system for 24 hours or longer
and charge battery.
Battery is detected:
•
– Halt the system for 9 hours or longer
and charge battery.
If the same error persists, contact your
service representative.
Contact your service representative.
Check if cable and hard disk drives are
connected properly. If the same error
persists, contact your service
representative.