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Introduction
Warranty Registration
Program Highlights
Supplemental Services
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NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider's service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
NEC Corporation of America, "NECAM", offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Standard Warranty
Program for Express5800 SigmaBlade Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, your new NEC
product will be registered for NECCare Service as well as
providing you with product updates and program information.
NEC Corporation of America's Standard NECCare
Maintenance and Service Warranty Program offers you the
following benefits:
3-Years Standard Limited Warranty coverage
■
3-Years On-site Next Business Day support after phone
■
diagnosis.
Toll-free hardware technical support in the continental US
■
and Canada, Monday thru Friday, 8a-5p (local time).
Next business day response from time of dispatch. An
■
authorized service technician will be on site the following
business day once a service call is deemed necessary
following trouble-shooting efforts between the customer and
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NECAM.
90 days telephone support for core software. 1 year support
■
for VMWare.
NECCare Services are designed to reduce risks and protect
your IT investment with the NEC Express5800 SigmaBlade
Servers through warranty and maintenance,
implementation/installation and relocation services.
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