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Socket Enhanced Wi-Fi Companion User Manual

For the somo® 650 handheld computer
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Enhanced Wi-Fi
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Summary of Contents for Socket Enhanced Wi-Fi Companion

  • Page 1 ® ™ Enhanced Wi-Fi Companion Software ® for the SoMo 650 Handheld Computer User’s Guide...

  • Page 2: Copyright Notice

    Socket Mobile, the Socket logo, Go Wi-Fi!, Battery Friendly, Enhanced Wi-Fi Companion, Business Mobility Now! and SoMo are registered trademarks or trademarks of Socket Mobile, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All other brand and product names are trademarks of their respective holders.

  • Page 3: Table Of Contents

    ABLE OF ONTENTS OPYRIGHT OTICE 1 | I NTRODUCTION Key Features Supported System Compatibility Requirements Product Registration Software and Documentation Updates 2 | S OFTWARE NSTALLATION 3 | I NSTALLING UTHENTICATION ERTIFICATES Install a Root Certificate Install a Personal Certificate 4 | C ONNECTING TO AN CCESS...

  • Page 4: Introduction

    1 | I NTRODUCTION Thank you for purchasing the Socket SoMo 650 handheld computer, featuring Socket Enhanced Wi-Fi Companion (e-WFC) software. The e-WFC software secures proprietary information communicating over wireless networks by providing advanced business-level security and CCX (Cisco Compatible Extensions) 4.0...

  • Page 5: System Compatibility Requirements

    Note: To determine if your SoMo has Wi-Fi Companion (WFC) or Enhanced Wi-Fi Companion (e-WFC), look at the main screen. The main screen of Wi-Fi Companion has a blue background. The main screen of Enhanced Wi-Fi Companion has a green background.

  • Page 6: Software Installation

    WFC. Note: If you have a SoMo running a version of Windows Mobile 6 prior to Service Pack 4, you can get Enhanced Wi-Fi Companion free by registering your device and submitting an online request at: http://support.socketmobile.com...
  • Page 7 3. To install the application, tap on the first link. 4. The device will begin to install the software. When prompted, choose where you will like the software installed. Tap Install. If you install the software in SoMo File Store, it will remain installed after a hard reset, but not after a ROM flash.

  • Page 8: Installing Authentication Certificates

    3 | I NSTALLING UTHENTICATION ERTIFICATES IMPORTANT! This step is needed only for WPA and WPA2 Enterprise networks, which require authentication certificates! LEAP and EAP-FAST do not require authentication certificates. Install a Root Certificate 1. If you have not done so already, get a root (server) certificate from your network administrator.

  • Page 9: Install A Personal Certificate

    LAN hosting an Authentication server. 1. Tap Start | Programs | e-WFC. 2. In Enhanced Wi-Fi Companion, tap Tools | Certificates | Enroll. 3. Enter the User, Password, and Server provided by your network administrator. In the User field, enter your domain and user name in the format shown, using a backslash (“\”) between the domain and user...
  • Page 10 5. After your device retrieves a personal certifi cate, tap ok. The device must be connected to the server in order to ret rieve the personal certificate. 6. Disconnect the device from the host PC.

  • Page 11: Connecting To An Access Point

    ONNECTING TO AN CCESS OINT This chapter covers how to use Enhanced Wi-Fi Companion to find, configure and connect your SoMo 650 to a WLAN. For help using the software, tap Start | Help. 1. Turn on the Wi-Fi radio of your SoMo. Press the button on the right side of the SoMo 650.
  • Page 12 3. Enhanced Wi-Fi Companion will automatically launch, indicated by the tower icon at the top of the screen. Tap on the tower icon. Icon Meaning No WLAN hardware detected or WLAN radio off Searching for networks Networks available Networks out of range but configured Associated or Connected.
  • Page 13 4. The main screen of Enhanced Wi-Fi Companion will appear. Tap on the tower icon at the bottom of the screen. Alternatively, tap Tools | Wi-Fi Finder. 5. Wi-Fi Finder will list access points detected in range. Tap on any access point in the list to view additional properties.
  • Page 14 6. Tap and hold your stylus on the access point you want to connect to. In the pop-up menu, tap Get Connected. Note: • If your access point is not listed, tap Refresh. • If your access point is not listed because its SSID is hidden, tap New to create a new profile for your network.
  • Page 15 8. Enter additional settings for your access point. If you chose an access point from the list, some of the fields will be automatically filled. The fields will vary depending on the selections you make. 9. In the last screen, tap Finish. Your device will automatically try to connect to the access point.
  • Page 16 10. After your device connects to the access point, the tower icon at the top of the screen will change to signal strength icon of 1-5 bars. Additionally, the “x” will vanish from the connection icon. Tower icon indicates Icons will change connection to access point 11.

  • Page 17: Enhanced W I -F I Companion

    5 | E NHANCED OMPANION This chapter explains how to use the different features of Enhanced Wi-Fi Companion (e-WFC). The utility allows you to do the following: • Turn WLAN radio on/off • Find networks • View IP addresses • Enable power save •...

  • Page 18: Main Screen

    • Device name • IP address • MAC address • Connection status Connection status icon. Tap to open Enhanced Wi-Fi Companion. Device icon always appears, regardless of connection status. Tap to view more IP addresses or turn the radio on/off.

  • Page 19: Turn Wireless Radio On/Off

    IRELESS ADIO You may want to turn off the radio to save power or if you are entering an area with radio restrictions (e.g., on an airplane). 1. Open the Radio Manager by doing any of the following: • Press the button on the right side of the SoMo. •...

  • Page 20: Find Networks

    ETWORKS 1. In the e-WFC main screen, tap on the signal tower icon. Alternatively, tap Tools | Wi-Fi Finder. 2. The device will begin searching for networks in range. 3. After the search, a list of discovered networks will be displayed. Tap to filter the list by type.
  • Page 21 4. If desired, you can perform a variety of functions in the Show Networks screen: • To begin another search for networks in range, tap Refresh. • To create a new profile, tap New. • To configure network profiles, tap on a WLAN in the list. In the pop-up menu, tap Connect if no profile exists yet, or tap Edit Profile if a profile has already been saved for the WLAN .

  • Page 22: View Ip Addresses

    IP A DDRESSES You can only view IP address data if your device is actively connected to a WLAN network. 1. Whenever your device has connected to a WLAN, the main screen of e-WFC will display the device’s IP address, labeled as either “DHCP” or “static.” To view more comprehensive IP address information, do either of the following: •...

  • Page 23: Enable Power Save

    NABLE OWER Enhanced Wi-Fi Companion offers both automatic and manual power management for the Wi-Fi radio. 1. In the main screen of e-WFC, tap Tools | Power save. 2. The Power Save screen will appear. If desired, check the box Manage the radio power automatically for automatic power management.

  • Page 24: Install Personal Authentication Certificate

    ERSONAL UTHENTICATION ERTIFICATE Enhanced Wi-Fi Companion has a quick link to the Cert Enroll utility, which helps you install a personal certificate for 802.1x networks running EAP-TLS authentication. 1. In the main screen of e-WFC, tap Tools | Certificates | Enroll.

  • Page 25: Manage Authentication Certificates

    ANAGE UTHENTICATION ERTIFICATES Enhanced Wi-Fi Companion provides quick links to the certificate management utility included with Windows Mobile. 1. In the main screen of e-WFC, tap Tools | Certificates | Manage. Alternatively, if the e-WFC is currently connected, tap on the security status icon, which will appear either as a pair of keys or an error symbol, depending on whether the security settings are correctly configured.

  • Page 26: Ping

    Use the Ping utility to perform an ICMP ping to another network address. It is a useful diagnostic tool to establish Layer 3 connectivity to another network node. In the continuous ping mode, it can be used as a site survey tool to determine the edge of WLAN range or find dead spots.
  • Page 27 5. The ping test will begin. For each successful ping, the Roundtrip Time (RTT) will be shown. A line graph will display the series of RTTs for the last 24 pings. If a ping is not successful within 2 seconds, a timeout will be displayed. 6.

  • Page 28: Trace Route

    RACE OUTE The Trace Route utility traces a packet from the device to an Internet host, showing each hop and how long it takes to reach the destination. This allows the user to figure out where the longest delays are occurring if performance appears slow. 1.
  • Page 29 5. The Trace Route test will begin. For each successful hop, the hop time, host name and IP address are shown. Tap Stop to stop the trace at any time, or let the trace run until it is complete. 6. When the trace is complete, the Statistics dialog box will report the best hop, worst hop, average hop, and number of timeouts.

  • Page 30: View Diagnostic Display

    1. To view the diagnostic display, in the main screen of e-WFC, tap Tools | Utilities |Diagnostic Display. 2. The diagnostic display will appear. The binding information is for use by Socket support personnel and not intended by the end user.

  • Page 31: View Rates

    ATES Note: You can only view statistical rate information if the SoMo is actively connected to a WLAN network. 1. Whenever your device has connected to a WLAN, the main screen of e-WFC will display the data rate. To view more comprehensive data rate information, tap on the data rate icon.

  • Page 32: View Graphs

    RAPHS You can only view the statistical graphs if the SoMo is actively connected to a WLAN network. 1. In the main screen of e-WFC, tap Statistics | Graphs. 2. The Graphs screen will display scrolling line graphs of the signal quality, rate, and sent and received data rates.

  • Page 33: View Tables

    ABLES You can only view the statistical tables if the device is actively connected to a WLAN network. 1. In the main screen of e-WFC, tap Statistics | Tables. 2. The Tables screen will display a table of comprehensive information about the current connection.

  • Page 34: View Help Files

    ILES There are two ways to access Help files for e-WFC. 1. To view a list of all the Help files, make sure e-WFC is running and tap Start | Help. 2. To view a Help file for the screen of e-WFC that is currently open, tap on the Help button.

  • Page 35: Appendixa Safety And Usage Tips

    Should your product need service, contact Socket technical support at http://support.socketmobile.com • Treat the product with care. Keep in a clean, dry and dust-free place. • Changes or modifications of the product, not expressly approved by Socket, may void the user’s authority to operate the equipment. Antenna Care Do not place a metal shield around the product since it will reduce the radio transmission efficiency.

  • Page 36: Appendixb Troubleshooting

    PPENDIX ROUBLESHOOTING SYMPTOM: The Wi-Fi status icon doesn’t appear after I turn on the Wi-Fi radio. POSSIBLE REASONS SOLUTION Your device may be frozen. Soft reset the device by pressing the reset button. The Wi-Fi status icon is hidden, Tap on the balloon icon to reveal the Wi-Fi status and a balloon icon appears at icon.

  • Page 37: Appendixc Technical Support

    Also view the Diagnostic Display by tapping Tools | Utilities | Diagnostic Display. If you need further assistance, Socket has two technical support resources to help you. Please note that support is available only in English.

  • Page 38: Limited Software Warranty

    SOFTWARE, even if Socket has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

  • Page 39: Disclaimer

    ISCLAIMER EXCEPT TO THE EXTENT EXPRESSLY WARRANTED BY SOCKET MOBILE, INC, THIS PRODUCT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO THE...
  • Page 40 4/2010 Printed in U.S.A.

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