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Viking SO-24A Technical Practice
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Viking SO-24A Technical Practice

Viking SO-24A Technical Practice

Service observation unit
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TECHNICAL
TECHNICAL
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The SO-24A features improved audio and can now be easily expanded to 240 stations by
installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial
up code to match station extension numbers (see page 6, Operation section B).
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• 24 station capacity can be expanded to 240
stations at any time
• Compatible with analog PABX/KSU stations
• Configurable for digital phones (requires the
SO-24 AK and a dedicated pair of wires between
the handset and
the SO-24A)
• Monitor stations from an unused phone
system line input or to a dedicated single
line phone
• Add remote observing with a RAD-AMP Remote
Access Device
• Built-in talk assist (dial ,)
• Dial up code can be programmed to match the
phone system's station or extension numbers
• Cassette recorder output with automatic or Touch
Tone control
(see page 6, Operation sections D & E)
• Automatic gain control equalizes in and outbound
conversation levels
• Call progress tones for observing supervisor
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Add Silent Observation to Most
Need More Information on the SO-24 AK?
?
Call (715) 386-4345 and select 819.
Need More Information on the RAD-AMP?
?
Call (715) 386-4345 and select 415.
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Phone Systems
The SO-24A allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may be
used for quality purposes, to train, motivate even
assist customer service and telemarketing represen-
tatives.
A supervisor may enter the conversation by dialing a
",." A cassette recorder output permits automatic or
manual recording of conversations (see page 6,
Operation sections D and E).
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• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
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Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75")
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Talk Battery: 40V DC
Connections: (1) RJ21X, (1) 3.5mm (1/8") audio jack and cable,
(1) 2.5mm (3/32") control jack and cable, (2) RJ-14 type multi-
module interconnect and interconnect cord
SO-24A
SO-24A
Observation Unit
JANUARY 17, 2012
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Service

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Summary of Contents for Viking SO-24A

  • Page 1 The SO-24A features improved audio and can now be easily expanded to 240 stations by installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial up code to match station extension numbers (see page 6, Operation section B).
  • Page 2 Stations C.O. Lines Bridge Clip the HUDSON, WI 54016 (included) First 24 Pairs 24 LINE SERVICE OBSERVING UNIT Punch down the SO-24A in POWER 13.8 VAC parallel with up to 24 analog lines or stations. MASTER PROGRAM RECORD CONTROL STATUS LED...
  • Page 3 Emerson # 66M1-50 Siemon # 66M150 Suttle # SE-66M1-50-C5 Pins 25 & 50 not used To 24 Monitored Add up to 8 more SO-24A modules on Slave modules Stations or Phones for a total of 240 stations. Bridge Clip the 24 Pairs...

  • Page 4: Assigning Modules

    Digital Communication: The type of communication used on digital phone systems in which proprietary phones must be used. The SO-24A can monitor certain digital systems. This requires the SO-24 AK and a dedicated pair of wires between each phone and the SO-24A. The audio must be taken from the digital phone’s receiver (earpiece) for each of the stations to be observed, following the wiring table shown in Wiring section A.
  • Page 5 D. Dial Up Codes The SO-24A is factory set with the dial up codes for locations 1-24 factory set to 01-24. The dial up codes may be pro- grammed to match the extension number of the line/station being observed or any other numbering scheme as long as all access codes are the same length (see section C).
  • Page 6 The SO-24A provides balanced 40V talk battery with dial tone on the observing wire pair. A manager or training super- visor may access the SO-24A observing port dial tone from an unused trunk input on any PABX/KSU or via a dedicat- ed Touch Tone phone.
  • Page 7 B. Multiple Supervisors If multiple simultaneous supervisors are required, parallel SO-24A’s must be installed for each additional supervisor. Supervisor 2 Module Supervisor 1 Module 13.8V AC 13.8V AC VIKING VIKING Adapter Adapter MODEL SO-24A MODEL SO-24A © © (included) (included)

  • Page 8: Printed In The U.s.a

    Call (715) 386-4345 and select 415. Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or sub- sidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.