Additional Information; Troubleshooting - Pioneer DDJ-SX Quick Start Manual

Additional information

Troubleshooting

! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble
cannot be rectified after checking the items below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem Check
The power is not turned on. Is the [STANDBY/ON] switch for power supply
set to [ON]?
Is the included AC adapter properly connected?
This unit is not recognized. Is the included USB cable properly connected?
Are you using a USB hub?
Is the driver software properly set?
Tracks are not displayed in the library. Have music files been imported?
Is a crate or subcrate that does not contain any
tracks selected?
iTunes tracks are not displayed in Is [Show iTunes Library] at the [Show iTunes
the library. Library] tab in the [SETUP] menu checked?
Is a crate or subcrate that does not contain any
tracks selected?
Music files in the library cannot be Is [Protect Library] in [SETUP] enabled?
edited (changing track names, etc.).
Recording is not possible. Is the recording level low?
Have you saved the recording after completing it?
No sound or small sound. Are the [TRIM] control, channel faders, crossfader
and [MASTER LEVEL] control set to the proper
positions?
Are the connected powered speakers, etc., prop-
erly set?
Are the connection cables properly connected?
Are the terminals and plugs dirty?
Is the driver software properly set?
Distorted sound. Is the [MASTER LEVEL] control set to the proper
position?
Is the [TRIM] control set to the proper position?
Is [HEADROOM] in the [SETUP] menu properly
set?
Sound being played is interrupted Is the driver software's latency value suitable?
when using DJ software.
Sound of an external device or micro- Is the [INPUT SELECT] switch set to the proper
phone cannot be output. position?
Sound is interrupted when the ASIO Has the ASIO driver been set with Serato DJ
driver is set. running?
The indicator flashes and operation —
is strange.
Remedy
Set the [STANDBY/ON] switch for power supply to [ON].
Mount the power plug properly on the included AC adapter. (page 18)
Connect the included AC adapter properly to the power outlet. (page 18)
Connect the included AC adapter's DC plug properly to this unit.
Connect the included USB cable properly.
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Set the driver software properly. (page 6)
Import the music files properly.
For details on importing music files, see the "Serato DJ software manual".
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
Check [Show iTunes Library] at the [Show iTunes Library] tab in the [SETUP]
menu.
For details on importing music files, see the "Serato DJ software manual".
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
Disable [Protect Library].
Adjust the gain control on the [Record] panel in the Serato DJ software.
Save the recording after completing it.
For detailed instructions on recording, see the "Serato DJ software manual".
Set the [TRIM], [channel fader], [crossfader] and [MASTER LEVEL] controls to
the proper positions.
Properly set the external input selection, volume, etc., on the powered speakers,
etc.
Connect the connection cables properly.
Clean the terminals and plugs before making connections.
Set the driver software properly. (page 6)
Adjust the [MASTER LEVEL] control so that the master level indicator's orange
indicator lights at the peak level.
Adjust the [TRIM] control so that the channel level indicator's orange indicator
lights at the peak level.
Set the level properly.
Set the driver software's latency to a suitable value.
Set the DJ software's latency to a suitable value.
Set the [INPUT SELECT] switch to the proper position.
Set the ASIO driver before launching Serato DJ. (page 6)
Normal operation can be restored by disconnecting the AC adapter, waiting at
least 1 minute, then reconnecting the AC adapter.
If the same symptom persists, disconnect the AC adapter, then request repairs.
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