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Additional Information
Problem
Cannot connect with other
sites.
Cannot hear sound.
The image is less visible.
If These Messages Appear
Message
Hardware information and
Registration Key unmatched.
42
Operating Instructions
•
Encryption is enabled at the sites.
→
Ask the sites to have encryption disabled.
•
The sites use a KX-VC500 without the Connection Enhancement
feature.
→
Ask the sites to activate the Connection Enhancement feature.
•
When "Other Side Busy." is displayed on the site's display, more sites
than the number of registered license ports are trying to participate in
a conference.
→
A conference cannot be made with more sites than the number of the
registered ports. The number of ports can be increased up to 16. For
details, please contact your dealer.
•
The value for bandwidth at the sites is set to lower than that of the
"Endpoint Bandwidth" for the HDVC-MPCS.
→
Make sure to set the value for bandwidth at the sites the same or higher
than that of the "Endpoint Bandwidth" for the HDVC-MPCS.
•
The software version of the HD Visual Communication Unit at the sites
is 2.10 or earlier.
→
Ask the sites to update the software.
•
The software version of the HD Visual Communication Unit at the site
is 2.30 or earlier and only that site is connected to the HDVC-MPCS.
→
After being connected with the HDVC-MPCS, the site is disconnected
automatically for approximately 30 seconds. Ask the site to update the
software.
•
The connection mode setting at the sites is not set to IP Mode.
→
Ask the sites to set the connection mode to IP Mode.
•
The site is not using the HD Visual Communication Unit.
→
Ask the site to use the HD Visual Communication Unit.
•
The sound is set to mute.
→
Unmute the sound (Page 18).
•
The microphone at the site is set to mute.
→
Ask the site to unmute the microphone.
•
Guides and icons are displayed on the image.
→
Hide the guides and icons for the site. For details, refer to the Operating
Manual or User Manual of the HD Visual Communication Unit.
•
The server is damaged, or the server or parts may have been replaced.
→
Contact your dealer.
Cause and Solution
Cause and Solution
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