Samsung PN50C7000 User Manual page 61

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Sound Problem First of all, please perform the Sound Test to confirm that your qV audio is proPerly operating.
(go to MENU - Support. Self Diagnosis --Sound Test) (p. 28)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low • Please check the volume of tlqedevice (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
Ttqepicture is good but there is no sound. • Set the Speaker Select option to TV Speaker in tlqeSound menu (p. 23).
• If you are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI wtqenyou have a HDMI connected to your TV).
• If you are using a DVIto HDMI cable, a separate audio cable is required.
• If your TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
Ttqespeakers are making an inappropriate • Check cable connections. Make sure a video cable is not connected to an audio input.
noise. • For antenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Perform the Sound Test as explained above.
No Picturel No Video
The TV won't turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TVto make sure the problem is not the remote. If the TVturns
on, refer to "Remote control does not work' below.
The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu. (p. 24)
• If your PC is connected to the T_, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the T_
• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if
there is no signal.
There is no picture/video. • Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections
to the TV input. For example, if an external device's output is HDMI, it should be connected to an
HDMI input on the T_
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the SOURCE button on the remote control.
• Reboot the connected device by reconnecting the device's power cable.
RF(Cable/Antenna)Connection
The TV is not receiving all channels. • Make sure the coaxial cable is connected securely.
• Please try Auto Program to add availablechannels to the channel list. Go to MENU - Channel -
Auto Program then select Auto and make sure the correct Cable TV signaltype is set in the menu.
There are 3 options. (STD, HRC and IRC) (p. 14)
• Verify the Antenna is positioned correctly.
No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Service 1 to OO1. (p. 26)
• Some channels may not have caption data.
The picture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially with fast moving pictures
small block, dots, pixelization, such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.