Samsung UN46C6800 User Manual page 56

Other Information
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No Picture, No Video
The Tk/won't turn oil. • Make sure tile AC power cord is securely plugged in to the wall outlet and tile T_
• Make sure tile wall outlet is working.
• Try pressing the POWER button on the TV to make sure tile problem is not tile remote. Ifthe Tk/turns
on, refer to 'Remote control does not work' below.
The Tk/turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 19).
• If your PC is connected to the T_, check your PC power settings.
• Make sure the AC power cord is pBgged in securely to tile wall outlet and tile T_
• When watching TV from an antenna or cable connection, the TVwill turn off after 10 - 15 minutes if
there is no signal.
There is no picture/video. • Check cable connections (remove and reconnect all cables connected to the Tk/and external
devices).
• Set your external devices' (Cabb/Sat Box, DVD, BB-ray etc) video outputs to match tile connections
to the TV input. For example, if an external device's output is : HDMI, TV's input : HDMI
• Make sure your connected devices are powered on.
• Be sure to select tile TV's correct source by pressing tile SOURCE button on tile remote control.
• Reboot the connected device by reconnecting tile device's power cable.
RF(Cable/Antenna)Connection
The Tk/is not receiving all channeb. • Make sure the coa,xialcable is connected securely.
• Please try Auto Program to add available channeb to the cllannel list. Go to MENU - Channel -
Auto Program then select Auto and make sure tile correct Cable TV signal type is set in the menu.
There are 3 options (STD, HRC and IRC) (p. 13)
• Verify the Antenna is positioned correctly.
No Caption on digital channeb. • Check Caption Setup menu. Try changing Caption Mode Service1 to OO1 (p. 22).
• Some channeb may not have caption data.
The picture is distorted: macroUock error, • Compression of video contents may cause picture distortion, especially witll fast moving pictures
small block, dots, pixelization, sucll as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
PC Connection
A "Mode Not Supported" message • Set your PC's output resolution so they match the resolutions supported by the TV (p. 11).
appears.
"PC" is always stlown on tile source list, • This is normal; "PC" is always stlown on the source list, regardless of wtlether a PC is connected.
even if a PC is not connected.
The video is OK but tllere is no audio. • If you are using an HDMI connection, check the audio output setting on your PC.
Network Connection
The wireless network connection failed. • The Samsung Wireless USB dongle is required to use a wireless network.
• Make sure the Network Connection is set to Wireless (p. 27).
• Make sure the TV is connected to a wireless IPstlarer (router).
Software Upgrade over the network fails. • Try network test in Setup menu (p. 22).
• If you have latest SW version, SW upgrade will not proceed.
Others
Purpb/green rolling horizontal bars and • Remove the leftand right audio connections from the set-top-box. If the buzzing stops, this indicates
buzzing noise from tlse TV speakers with that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
Component cable connection, connection.
The picture won't display in full screen. • HD channels will have black bars on either side of the screen when displaying upscabd SD (4:3)
contents.
Black bars on the top and bottom will appear during movies that have aspect ratios different from
your T_
Adjust tlse picture size options on your external device or TVto full screen.
The remote control does not work. • Replace the remote control batteries with the poles (+/-) in the right direction.
Cban the sensor's transmbsion window on the remote.
Try pointing the remote directly at the TV from 5-_6 feet away.
The cable/set top box remote control • Program the Cabb/Set remote control to operate the T_ Refer to the Cable/Set user manual for the
doesn't turn tlse TV on or off, or adjust the SAMSUNG TV code.
volume.
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