Troubleshooting - Whirlpool Duet WGD9400SB0 Use & Care Manual

TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Dryer will not run
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Was a regular fuse used?
Use a time-delay fuse.
Is the dryer door firmly closed?
Was the Start button firmly pressed?
Large loads may require pressing and holding the Start
button for 2-5 seconds.
No heat
Has a household fuse blown, or has a circuit breaker
tripped?
The drum may be turning, but you may not have heat.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
•
is the valve open on the gas supply line?
Unusual sounds
•
Has the dryer had a period of non-use?
If the dryer hasn't been used for a while, there may be a
thumping sound during the first few minutes of operation.
is a coin, button, or paper clip caught between the drum
and front or rear of the dryer?
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
is it a gas dryer?
The gas valve clicking is a normal operating sound.
Are the four legs installed, and is the dryer level front to
back and side to side?
The dryer may vibrate if not properly installed. See
"Installation Instructions."
is the clothing knotted or balled up?
When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
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Dryer displaying code message
• "PF" (power failure), check the following:
Was the drying cycle interrupted by a power failure?
Press and hold START to restart the dryer.
• E Variable (El, E2, E3) service codes:
Call for service.
Clothes are not drying satisfactorily, drying times are too
long, or load is too hot
• Is the lint screen clogged with lint?
Lint screen should be cleaned before each load.
Fire Hazard
Use a heavy metal vent.
Do not use a plastic vent.
Do not use a metal foil vent.
Failure to follow these instructions can result in death
or fire.
Is the exhaust vent or outside exhaust hood clogged with
lint, restricting air movement?
Run the dryer for 5-10 minutes. Hold your hand under the
outside exhaust hood to check air movement. If you do not
feel air movement, clean exhaust system of lint or replace
exhaust vent with heavy metal or flexible metal vent. See
"Installation Instructions."
Are fabric softener sheets blocking the grille?
Use only one fabric softener sheet, and use it only once.
Is the exhaust vent the correct length?
Check that the exhaust vent is not too long or has too many
turns. Long venting will increase drying times. See
"Installation Instructions."
Is the exhaust vent diameter the correct size?
Use 4" (10.2 cm) diameter vent material.
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