Assistance Orservice - Whirlpool EV181FZTQ01 Use & Care Manual

• Is the water line shutoff valve to the freezer turned on?
Turn on the water valve. See "Connect the Water Supply."
• Does the ice maker mold have water in it or has no ice
been produced? Be sure your freezer has been connected to
a water supply and the supply shutoff valve is turned on. See
"Connect the Water Supply."
• Is an ice cube jammed in the ejector arm? Remove the ice
from the ejector arm with a plastic utensil. See "Ice Maker."
• Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
• Is the control set correctly? If too little ice is produced, see
"Using the Control."
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice (on some models)
• Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
• Have the ice cubes been stored tee long? Throw old ice
away and make a new supply.
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
• Do the freezer and ice bin need to be cleaned? See
"Freezer Care."
• Does the water contain minerals (such as sulfur}? A filter
may need to be installed to remove the minerals.
Temperature is too warm
• Are the air vents blocked? This prevents cold air movement.
Move objects away from the air vents. See "Ensuring Proper
Air Circulation" for air vent locations.
• Is the door opened often? Be aware that the freezer will
warm when this occurs. In order to keep the freezer cool, try
to get everything you need out of the freezer at once, keep
food organized so it is easy to find, and close the door as
soon as the food is removed.
• Has a large amount of food just been added to the
freezer? Adding a large amount of food warms the freezer. It
can take several hours for the freezer to return to the normal
temperature.
• Is the control set correctly for the surrounding
conditions? See "Using the Control."
The door will not close completely or is difficult to open
• Are food packages blocking the door ? Rearrange
containers so that they fit more tightly and take up less
space.
• Are the shelves and basket out of position (on some
models)? Put the shelves and basket back into their correct
positions.
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Are the gaskets dirty or sticky? Clean gaskets according to
the directions in "Freezer Care."
Does the freezer wobble or seem unstable? See "Adjust
the Door."
The freezer clicks but does not run
• Has the local power failed? Unplug the freezer for
30 minutes to allow the refrigeration system to equalize.
During this time, keep the door closed whenever possible.
ASSISTANCE ORSERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. Factory specified parts will fit
right and work right, because they are made with the same
precision used to build every new WHIRLPOOL ®appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
Call customer service toll free in the U.S.A. toll free:
f-800-253-1301 Monday to Friday 8:00 a.m. -- 8:00 p.m. (EST).
Saturday 8:00 a.m. -- 4:30 p.m. (EST). In Canada call toll free:
1-800-807-6777 Monday to Friday 8:00 a.m. -- 6:00 p.m.
For Further Assistance
If you need further assistance, you can write to us with any
questions or concernt at:
Whirlpool Brand Customer Service
RO. Box 310
Ottawa, OH 45875-0310
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