Whirlpool ED5SHAXMB10 Use & Care Manual page 9

The doors are difficult to open
• Are the gaskets dirty or sticky? Clean gaskets with mild
soap and warm water.
The ice maker is not producing ice or not enough ice
Check the following:
• Is the ice maker wire shutoff arm or switch (depending on
models) in the OFF position?
• Is the water line shutoff valve to the refrigerator turned on?
• Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production.
• Has the ice maker just been installed? Wait 72 hours for full
ice production to begin.
• Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on.
Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
Is there a water filter installed on the refrigerator? The filter
may be clogged or installed incorrectly.
Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
storage bin located on the freezer door, access the ice maker
by depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with a
plastic utensil.
Off-taste, odor or gray color in the ice
Check the following:
• Are the plumbing connections new, causing discolored or off-
flavored ice?
•
Have the ice cubes been stored too long?
•
Does the freezer and ice bin or bucket need to be cleaned?
•
Has food in the freezer or refrigerator been wrapped properly?
• Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
• Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
Check the following:
•
Is the freezer door closed completely?
• Is the ice storage bin installed correctly?
• Is there ice in the storage bin?
• Has the ice frozen in the storage bin?
• Is ice stuck in the delivery chute?
• Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
• Has the ice melted around the auger (metal spiral} in the
ice bucket? Dump the ice cubes and clean the ice storage
bin.
• Is the ice dispenser stalling while dispensing "crushed"
ice? Change the ice button from "crushed" to "cubed." If
cubed ice dispenses correctly, depress the button for
"crushed" ice and begin dispensing again.
• Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
The water dispenser will not operate properly
Check the following:
• Is the water shutoff valve not turned on, incorrectly installed or
clogged?
• Is the water line connected at the source?
• Is there a kink in the home water source line?
• Has the water system not filled? The water system needs to
be filled the first time it is used.
• Is the refrigerator connected to a cold water line with
water pressure of at least 30 psi? The water pressure to the
home determines the flow from the dispenser.
• Is there a water filter installed on the refrigerator? The filter
may be clogged or incorrectly installed.
Water or ice is leaking from the dispenser
Check the following:
• Is the glass not being held under the dispenser long enough?
• Is an ice cube stuck in the chute and holding the trap door
open?
The dispenser water is not cool enough
NOTE: Water from the dispenser is chilled to only 50°F (10°C).
• Has the refrigerator been newly installed or a large
amount of water recently dispensed? Allow 24 hours for the
refrigerator to cool completely.
• Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.