Purple/green rolling horizontal
Remove the left and right audio connections from the set-top-box. If the buzzing stops,
bars and buzzing noise from the
this indicates that the set-top-box has a grounding issue. Replace the Component
TV speakers with Component
video cables with an HDMI connection.
Picture is not shown in full screen.
Black bars on each side will be shown on HD channels when displaying upscaled SD
Black bars on Top & Bottom will be shown on movies that have aspect ratios different
from your TV.
Adjust picture size option on your external device or TV to full screen.
Remote control does not work.
Replace the remote control batteries with correct polarity (+/-).
Clean the transmission window located on the top of the remote.
Try pointing the remote directly at the TV from 5~6 feet away.
Can not control TV power or
Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user
volume with Cable/Sat box
manual for SAMSUNG TV code.
'Not Supported Mode' message.
Check the supported resolution of the TV and adjust the external device's output
resolution accordingly. Refer to resolution settings in this manual.
Caption on TV menu is greyed
Caption can not be selected in the TV menu when connected via HDMI or Component.
Caption must be activated on the external device.
Can not turn off the Light
Adjust the Light effect option in the setup menu. Options are : Off, mn Standby,
Effect on the front bezel (Below
Watching TV and Always.
Light Effect is not available on all models.
Plastic smell from TV.
This smell is normal and will dissipate over time.
TV Signal Strength is
This function is only available with digital channels with an Antenna (RF/Coax)
unavailable in the Self Diagnostic
connection (Air or Cable).
TV is tilted to right or left side.
Remove the stand base from TV and reassemble.
Can not assemble stand base.
Make sure TV is placed on flat surface. If can not remove screws from TV, please use
magnetized screw driver.
Channel menu is grey out
Channel menu is only available when TV source is selected (Antenna or Cable).
Your settings are lost after 30
If TV is in the Store Demo mode, it will reset audio and picture settings every 30
minutes or every time TV is
minutes. Please change from Store Demo mode to Home Use mode in the Plug &
Play procedure. Press the SOURCE button to select TV mode, go to MENU _ Setup
Plug & Play_
Intermittent loss of audio or
Check cable connections and reconnect.
Can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If wall mounting, we recommend using cables with 90
You may see small particles if you
This is part of the product's design and is not a defect.
look closely at the edge of the
bezel surrounding the TV screen.
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there
may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.