Before You Call
Solutions to Common Problems
CAUSE / SOLUTION
Oven smokes excessively during
Oven door is closed. Door should be open during broiling.
Meat too close to the broiler unit. Reposition the rack to provide more
clearance between the meat and the broiler. Preheat broil element for
quick searing operation.
Meat not properly prepared. Remove excess fat from meat. Slash
remaining fatty edges to prevent curling, but do not cut into the lean.
Grid on broiler pan wrong-side up. Grease does not drain into broiler pan.
Always place the grid on the broiler pan with the ribs up and the slots
down to allow grease to drip into the pan.
Broiler pan used without grid or grid cover with foil. DO NOT use the
broiler pan without the grid or cover the grid with foil.
Oven needs to be cleaned. Grease has built up on oven surfaces. Regular
cleaning is necessary when broiling frequently. Old grease or food spatters
cause excessive smoking.
Poor baking results.
Many factors affect baking results. See Baking for hints, causes and
corrections. See Adjusting
cycle does not work.
Make sure the oven door is closed.
Controls not set properly. Follow instructions.
Self-cleaning cycle was interrupted. Stop time must be set 2-4 hours past
the start time. Follow steps under "Stopping or Interrupting a Self-Cleaning
Cycle" in the Use & care Guide.
Soil not completely
cycle is completed.
Failure to hand clean oven frame and door liner outside the oven door
gasket before starting the self-clean cycle. Hand clean burned on residue
with a stiff nylon brush and water or a nylon scrubber. Be careful not to
damage the oven gasket.
Excessive spillovers in oven. Set the self-clean cycle for longer cleaning
Flames inside oven or smoke from
Excessive spillovers in oven. This is normal, especially for high oven
pie spillovers or for large amounts of grease on bottom of
oven. Wipe up excessive spillovers.