Assistance Or Service - KitchenAid YKERI201 Use & Care Manual

Oven temperature too high or too low
• Does the oven temperature calibration need adjustment?
See "Oven Temperature Calibration" in "Options - Style 1" or
"Options - Styles 2 and 3" section, depending on your model.
Display shows messages
Is the display showing "SET CLOCK"? There has been a
power failure. Clear the display. See "Oven Displays" section.
On some models, reset the clock, if needed. See "CIocW
Timer Display" section.
Is the display showing a letter followed by a number?
Press OFF to clear the display. If it reappears, call for service.
See "Assistance or Service" section.
On some models, is the display showing "CF"? The oven is
in the Convect Full Meal setting. See "Convect Full Meal"
section.
Self-Cleaning cycle will not operate
• Is the oven door open? Close the oven door all the way.
• Has the function been entered? See "Self-Cleaning Cycle"
section.
• On some models, has a delay start Self-Clean cycle been
set? See "Self-Cleaning Cycle" section.
• Has a delay start been set? See "Timed Cooking" section.
Oven cooking results not what expected
• Is the appliance level? Level the appliance. See the
Installation Instructions.
• Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
• Is the proper oven temperature calibration set? See "Oven
Temperature Calibration" in "Options - Style 1" or "Options -
Styles 2 and 3" section, depending on your model.
Was the oven preheated? See "Bake," "Broil," "Easy
Convect Conversion," "Convection Bake," "Convection
Roast," "Convection Broil" or "Auto Convection Baking"
section.
• Is the proper bakeware being used? See "Bakeware"
section.
• Are the racks positioned properly? See "Positioning Racks
and Bakeware" section.
• Is there proper air circulation around bakeware? See
"Positioning Racks and Bakeware" section.
• Is the batter evenly distributed in the pan? Check that
batter is level in the pan.
• Is the proper length of time being used? Adjust cooking
time.
• Has the oven door been opened while cooking? Oven
peeking releases oven heat and can result in longer cooking
times.
• Are baked items too brown on the bottom? Move rack to
higher position in the oven.
• Are pie crust edges browning early? Use aluminum foil to
cover the edge of the crust and/or reduce baking
temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
®
precision used to build every new KITCHENAID appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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