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Before you call for service...
GEA
liances.com
Troubleshooting Tips
PERFORMANCE (contJ
Possible Causes
What To Do
Pilling
Result of normal wear on
. While this is not caused bg the washer, gou can slow the
poly-cotton blends and
pilling process bg washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips
or excessive wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and
sharp buttons.
Turn knits (which snag easilg)inside out.
Undiluted chlorine bleach
. Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or
* Rinse items that ma Uhave chemicals on them before
dye, permanent wave solution
washing.
Wrinkling
Improper sorting
_ Avoid mixing heavg items (likework clothes) with light items
(likeblouses).
TrUa fabric softener.
Overloading or incorrect
_ Load gour washer so clothes have enough room to move
water level
freelU with water covering all of the clothes.
Incorrect wash and
_ Match Cgcle selection to the tgpe of fabric gou are washing
dry cycles
(especiallgfor easg care loads).
Repeated washing in
_ Wash in warm or cold water.
water that is too hot
SOUNDS
Possible Causes
What To Do
"Metallic clicking"
Shifter mechanism is
. The drive sgstem will engage at the start of agitate and
engaging or disengaging
disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth "swoosh"
Electric motor reversing
. This machine has a drive sgstem that doesn't use gears.
or light "clicking" sound
direction
This sound is the motor rotating back and forth to agitate
during agitate
gour laundrg.
Quick short agitation
Clothing redistribution
* At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate
to redistribute the load.
"Click" when water
Relay switch
* The relag makes a click sound when activated. The water
stops filling
level activates the relag and stops filling.
"Clicking" behind Control
Automatic Temperature
* This valve mixes in cold and hot water. The "clicking" is the
Panel during fill
Control Valve
valve turning on and off.
Water volume changes
Automatic Temperature
* This valve mixes in cold and hot water. The sound changes
during fill
Control Valve
when the valves are turned on and off.
Motor "whining up" or
Motor ramping up/down
* The motor will speed up incrementallg during the spin cgcle.
"coasting down" in spin
during spin cycle
When spin is complete, it will coast until it stops.
"Humming"
Water drain pump
* The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is
complete.
"Gurgling"
Water drain pump
_ When the pump starts drawing in air, It starts to gurgle.
Thewasher should then begin spinning and the sound will
continue until it isdone spinning.
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