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Solutions
to Common
Problems
Before you calf for service, review this list, it may save you time and expense, The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance, You will be charged for a service call while the
appliance is in warranty if the problem is not caused by defective product workmanship or materials,
Your new appliance is a carefully engineered product, Many times, what appears to be a reason to call for service requires
nothing more than a simple adjustment you can easily make in your own home or is normal operating characteristic
of
appliance under certain conditions,
This list is applicable to a variety of models; some of the items will not necessarily apply to your appliance,
OCCURRENCE
POSSIBLE CAUSE"SOLUTION
Range is not level,
Cannot move appliance easily,
Appliance must be accessible
for service,
Entire range or oven does not
operate,
Oven control beeps and
displays an F error code,
(1) Poor installation, Place oven rack in center of oven, Place a level on the oven rack,
Adjust leveling legs at base of range until the rack is level, When range is level, cooktop
may appear out of alignment if countertop is not level, (2)Weak, unstable floor, Be sure
floor is level and can adequately support range, Contact a carpenter to correct sagging or
sloping floor, (3)Kitchen cabinet misalignment may make range appear to be unlevel, Be
sure cabinets are square and have sufficient room for range clearance,
(1) Cabinets not square or are built in too tight, Contact a cabinet maker to correct the
problem, (2} Contact builder or installer to make appliance accessible, (3) Carpeting
interferes with range, Provide sufficient space so range can be lifted over carpet,
(1) Make sure cord/plug is tightly into outlet, (2}Service wiring is not complete, (3) Power
outage, Check house lights to be sure, Call your local electric company for service,
(1) This oven is equipped with a state of the art electronic oven controller, Among the many
features is a full time oven circuit diagnostics system, The controller
constantly monitors the internal circuitry as well as several crucial oven circuits to insure
they are all operating correctly, if at any time one of these systems fails, the controller will
immediately stop the current operation and beep continuously (flashing an F error code in
the controller display window), (2) Electronic control has detected a fault condition, Press
STOP/CLEAR to clear the display and stop the beeping, Reprogram oven, if fault remains,
record fault number, Press STOP/CLEAR and contact authorized servicer,
Oven light does not work,
Surface unit does not heat,
(1) Replace or tighten bulb, See Changing Oven Light in this owner's Guide for instructions,
(1) No power to the appliance, Check steps under "Entire Range or Oven Does Not Oper-
ate" in this Before you Call checklist, (2) incorrect control setting, Make sure the correct
control is on for the surface unit to be used,
Surface units too hot or not hot
enough.
Drip bowls are pitting or
rusting,
distorted out of shape,
Scratches or abrasions on
cooktop su trace,
(1) incorrect control setting, Make sure the correct control is on for the surface unit to be
used, (2) Lightweight or warped pans used, Use only fiat, evenly balanced, medium or
heavyweight cookware, Fiat pans heat better than warped pans, Cookware materials and
weight of the material affect heating, Heavy-and medium- weight pans heat evenly, Be-
cause lightweight pans heat unevenly, foods may burn easily,
(1) Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion,
Remove and wash drip bowls as soon as possible after spillover, (2) Normal environment,
Houses along sea coast are exposed to salt air, Protect bowls as much as possible from
direct exposure to salt air,
(1) Bottom surface of cookware extends beyond surface elements and touches cooktop
surface, This can cause high enough temperatures to discolor the drip bowls, DO NOT use
cookware of this type, Pan sizes should be matched to the size of the element, Replacement
drip bowls may be purchased from your dealer,
(1} Coarse particles such as salt or sand between cooktop and utensils can cause scratches,
Be sure cooktop surface and bottoms of utensils are clean before usage, Small scratches do
not affect cooking and will become less visible with time, (2} Cleaning materials not recom-
mended for ceramic-glass cooktop have been used, See "Cooktop Cleaning - Ceramic Glass
Cooktop Models" section under General Cleaning, (3) Cookware with rough bottom has been
used, Use smooth, fiat-bottomed cookware,
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