HP LaserJet Pro M521 User Manual

Hp laserjet pro mfp m521 - user guide.
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LASERJET PRO MFP
User Guide
M521

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   Summary of Contents for HP LaserJet Pro M521

  • Page 1

    LASERJET PRO MFP User Guide M521...

  • Page 3

    HP LaserJet Pro MFP M521 User Guide...

  • Page 4

    Bluetooth is a trademark owned by its The only warranties for HP products and proprietor and used by Hewlett-Packard services are set forth in the express warranty Company under license. statements accompanying such products and services.

  • Page 5: Table Of Contents

    Table of contents 1 Product introduction ......................1 Product comparison ........................2 Product views .......................... 4 Product front view ..................... 4 Product back view ..................... 5 Interface ports ......................6 Serial number and model number location ..............7 Control panel .......................... 8 Control-panel layout ....................

  • Page 6: Table Of Contents

    Enable or disable the Very Low Setting ..............29 Customer self-repair parts ......................31 Accessories ........................... 33 Toner cartridge ........................34 Toner-cartridge view ....................34 Toner-cartridge information ..................35 Recycle the toner cartridge ................ 35 Toner-cartridge storage ................35 HP policy on non-HP toner cartridges ............35 Replace the toner cartridge ..................

  • Page 7: Table Of Contents

    Use a printing preset (Mac OS X) ................73 Create a printing preset (Mac OS X) ................. 73 Automatically print on both sides (Mac OS X) ............. 74 Manually print on both sides (Mac OS X) ..............75 Print multiple pages per sheet (Mac OS X) ..............75 Select the page orientation (Mac OS X) ..............

  • Page 8: Table Of Contents

    Configure the scan to network folder feature ............. 103 Configure the scan to email feature ................. 103 Scan to a network folder ....................... 105 Scan to email ........................106 Scan by using other software ....................107 Scan from a TWAIN-compliant program (Windows) ..........107 Scan from a WIA-compliant program (Windows) ............

  • Page 9: Table Of Contents

    Use autoreduction for incoming faxes ..............125 Set fax reprint settings .................... 125 Set the fax sounds volume ..................126 Set the alarm volume, phone-line volume, and ring volume ......126 Set stamp-received faxes ..................126 Set the private receive feature ................. 126 Set fax polling ........................

  • Page 10: Table Of Contents

    Printer sharing disclaimer ..................145 View or change network settings ................145 Manually configure IPv4 TCP/IP parameters from the control panel ......145 Rename the product on a network ................146 Link speed and duplex settings ................147 HP Device Toolbox (Windows) ....................148 HP Utility for Mac OS X ......................

  • Page 11: Table Of Contents

    Clear jams .......................... 165 Jam locations ......................165 Clear jams in the document feeder ................166 Clear jams in the output area ................. 168 Clear jams in Tray 1 ....................170 Clear jams in Tray 2 or optional Tray 3 ..............173 Clear jams in the fuser ...................

  • Page 12: Table Of Contents

    Solve walk-up USB printing problems ..................199 The USB Flash Drive menu does not open when you insert the USB flash drive ....199 The file does not print from the USB flash drive ............199 The file that you want to print is not listed in the USB Flash Drive menu ......200 Solve fax problems .......................

  • Page 13: Table Of Contents

    The product uses a fax over IP or VoIP phone service ....213 An error message displays on the control panel ......... 214 The No fax detected. message displays ........214 The Communication error message appears ....... 214 The Fax storage is full message appears ........215 The Fax is busy message appears ..........

  • Page 14: Table Of Contents

    Solve product software problems with Mac OS X ..............229 The print driver is not listed in the Print & Fax or Print & Scan list ......... 229 The product name does not appear in the product list in the Print & Fax or Print & Scan list ........................

  • Page 15: Product Introduction

    Product introduction Product comparison ● Product views ● Control panel ● Print product reports ● ENWW...

  • Page 16: Product Comparison

    Product comparison M521dn M521dw A8P79A A8P80A Paper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) Optional Tray 3 (500-sheet capacity) Standard output bin (250-sheet capacity) Rear output bin (50-sheet capacity) Automatic duplex printing Supported operating Windows XP, 32-bit, Service systems Pack 2 and greater Windows Vista, 32-bit and 64-...

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    M521dn M521dw A8P79A A8P80A Copy Copies at up to 20 ppm Copy resolution is 300 dots per inch (dpi) This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width Flatbed scanner supports page sizes up to 297 mm (11.7 in) in...

  • Page 18: Product Views, Product Front View

    Product views Product front view ● Product back view ● Interface ports ● Serial number and model number location ● Product front view Automatic document feeder Document-feeder output bin Walk-up USB port (for printing and scanning without a computer) Control panel with color touchscreen graphical display On/off button Optional Tray 3 Tray 2...

  • Page 19: Product Back View

    Product back view Rear door and face-up output bin (access for clearing jams) Dust cover for Tray 2 (for printing on legal-size paper) Power connection I/O ports and security lock Product views ENWW...

  • Page 20: Interface Ports

    Interface ports Slot for a cable-type security lock Local area network (LAN) Ethernet (RJ-45) network port Hi-Speed USB 2.0 printing port Telephone “line out” port for attaching an extension phone, answering machine, or other device Fax “line in” port for attaching the fax phone line to the product Chapter 1 Product introduction ENWW...

  • Page 21: Serial Number And Model Number Location

    Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

  • Page 22: Control Panel, Control-panel Layout

    Control panel Control-panel layout ● Control-panel Home screen ● Control panel help system ● Control-panel layout Touchscreen display Provides access to the product features and indicates the current status of the product Help button and light Provides access to the control-panel help system Right arrow button and light Moves the cursor to the right or moves the display image to the next screen NOTE:...

  • Page 23: Control-panel Home Screen

    Left arrow button and light Moves the cursor to the left NOTE: This button illuminates only when the current screen can use this feature. Home button and light Provides access to the Home screen NOTE: This button illuminates only when the current screen can use this feature. Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status.

  • Page 24: Control Panel Help System

    Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com Product status Indicates whether the product is ready or is processing a job Scan button Provides access to the scan feature Copy...

  • Page 25: Print Product Reports

    Print product reports From the Reports menu, you can print several informative pages about the product. From the Home screen on the product control panel, touch the Setup button. Touch the Reports button. Touch the name of the report that you want to print. Menu item Description Demo Page...

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    Chapter 1 Product introduction ENWW...

  • Page 27: Paper Trays

    Paper trays Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 and optional Tray 3 ● Use paper output options ● ENWW...

  • Page 28: Supported Paper Sizes

    Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 and the Automatic duplex optional 500- printing sheet trays Letter...

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    Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 and the Automatic duplex optional 500- printing sheet trays Custom 105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to 8.5 x 14 in) Custom 210 x 280 mm to 216 x 356 mm (8.3 x 11 in to 8.5 x 14 in)

  • Page 30: Supported Paper Types

    Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljmfpM521series. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-2 Supported paper types Paper type Tray 1...

  • Page 31: Tray, Tray Capacity And Paper Orientation

    Tray 1 Tray capacity and paper orientation ● Load Tray 1 ● Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Table 2-3 Tray 1 capacity Paper type...

  • Page 32: Load Tray

    Load Tray 1 Open Tray 1. Pull out the paper support and fold out the extension. Chapter 2 Paper trays ENWW...

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    Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Tray 1 ENWW...

  • Page 34: Tray 2 And Optional Tray 3, Tray Capacity And Paper Orientation

    Tray 2 and optional Tray 3 Tray capacity and paper orientation ● Load Tray 2 and optional Tray 3 ● Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

  • Page 35: Load Tray 2 And Optional Tray 3

    Load Tray 2 and optional Tray 3 NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. Pull the tray out and lift up slightly to remove it completely from the product.

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    Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. Slide the tray completely into the product. Chapter 2 Paper trays ENWW...

  • Page 37: Use Paper Output Options, Print To The Standard Output Bin

    Use paper output options Print to the standard output bin The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing.

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    Chapter 2 Paper trays ENWW...

  • Page 39: Parts, Supplies, And Accessories

    Parts, supplies, and accessories Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Customer self-repair parts ● Accessories ● Toner cartridge ●...

  • Page 40: Order Parts, Accessories, And Supplies

    Order parts, accessories, and supplies HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Chapter 3 Parts, supplies, and accessories ENWW...

  • Page 41: Hp Policy On Non-hp Supplies

    HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if...

  • Page 42: Hp Anticounterfeit Web Site

    HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: The supplies status page indicates that a non-HP supply is installed.

  • Page 43: Print When A Toner Cartridge Is At Estimated End Of Life

    Print when a toner cartridge is at estimated end of life Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable.

  • Page 44

    When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

  • Page 45: Customer Self-repair Parts

    Customer self-repair parts The following customer self-repair parts are available for the product. Parts listed as Mandatory self-replacement are to be installed by customers, unless you are ● willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

  • Page 46

    Table 3-1 Customer self-repair parts (continued) Item Description Self-replacement options Part number Power cable 220V – 10A Replacement cable – South Mandatory 8121-0735 America/Chile/Peru Power cable 220 / 110V Replacement cable – Thailand/ Mandatory 8121-0734 Philippines Power cable 110V – 10A Replacement cable –...

  • Page 47: Accessories

    Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper CE530A capacity. MFP Stand A storage cabinet that is installed CF338A beneath the product. USB cable 2-meter standard USB-compatible device C6518A connector Accessories ENWW...

  • Page 48: Toner Cartridge, Toner-cartridge View

    Toner cartridge Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridge ● Toner-cartridge view Imaging drum CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge. Memory chip Pull tab for the sealing tape Chapter 3 Parts, supplies, and accessories ENWW...

  • Page 49: Toner-cartridge Information, Recycle The Toner Cartridge, Toner-cartridge Storage, Hp Policy On Non-hp Toner Cartridges

    To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP toner cartridges Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.

  • Page 50: Replace The Toner Cartridge

    Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. Press the front-door-release button.

  • Page 51

    Remove the used toner cartridge from the product. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times.

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    Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. Close the front door. Chapter 3 Parts, supplies, and accessories ENWW...

  • Page 53: Print

    Print Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Use walk-up USB printing ●...

  • Page 54: Supported Print Drivers (windows), Hp Universal Print Driver (upd)

    Supported print drivers (Windows) Print drivers provide access to the product printing system. The following print drivers are available at www.hp.com/go/ljmfpM521series_software. HP PCL 6 driver Provided as the default driver on the in-box CD. This driver is automatically ● installed unless you select a different one. Recommended for all Windows environments ●...

  • Page 55: Upd Installation Modes

    The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

  • Page 56: Change Print-job Settings (windows), Priority For Changing Print-job Settings

    Change print-job settings (Windows) Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings ● Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.

  • Page 57: Change The Default Settings For All Print Jobs, Change The Product Configuration Settings

    Change the default settings for all print jobs Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

  • Page 58: Change Print-job Settings (mac Os X), Priority For Changing Print-job Settings

    Change print-job settings (Mac OS X) Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings ●...

  • Page 59: Change The Product Configuration Settings

    By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. For each menu, select the print settings that you want to save for reuse. In the Presets menu, click the Save As...

  • Page 60: Print Tasks (windows), Use A Printing Shortcut (windows)

    Print tasks (Windows) Use a printing shortcut (Windows) ● Create printing shortcuts (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ●...

  • Page 61

    Click the Printing Shortcuts tab. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. In the Print dialog box, click the OK button to print the job.

  • Page 62: Create Printing Shortcuts (windows)

    Create printing shortcuts (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Printing Shortcuts tab. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen.

  • Page 63

    Select the print options for the new shortcut. Click the Save As button. Print tasks (Windows) ENWW...

  • Page 64

    Enter a name for the shortcut, and then click the OK button. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Chapter 4 Print ENWW...

  • Page 65: Automatically Print On Both Sides (windows)

    Automatically print on both sides (Windows) The product supports the following paper sizes for automatic duplex printing: Letter ● Legal ● ● 8.5 x 13 ● The product supports the following paper types for automatic duplex printing: Unspecified ● Plain ●...

  • Page 66

    Click the Finishing tab. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Chapter 4 Print ENWW...

  • Page 67: Manually Print On Both Sides (windows)

    Manually print on both sides (Windows) For paper sizes and types that the automatic duplexer does not support, use manual duplex printing. To use this option, the product must be configured to enable manual duplexing. The first five steps of the following task need to be performed only one time.

  • Page 68

    Load Tray 1 with the paper for your document. From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Paper/Quality tab. Chapter 4 Print ENWW...

  • Page 69

    Select the appropriate paper size for your document, and select the type of paper you are using. In the Paper source drop-down list, select the Manual Feed in Tray 1 option. Click the Finishing tab. Select the Print on both sides (manually) check box.

  • Page 70

    Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1. NOTE: Do not rotate or turn over the pages. If prompted, touch the appropriate control panel button to continue. Chapter 4 Print ENWW...

  • Page 71: Print Multiple Pages Per Sheet (windows)

    Print multiple pages per sheet (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Finishing tab. Select the number of pages per sheet from the Pages per sheet drop-down list. Print tasks (Windows) ENWW...

  • Page 72

    Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Chapter 4 Print ENWW...

  • Page 73: Select The Page Orientation (windows)

    Select the page orientation (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Finishing tab. Print tasks (Windows) ENWW...

  • Page 74

    In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

  • Page 75: Select The Paper Type (windows)

    Select the paper type (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Paper/Quality tab. From the Paper type drop-down list, click the More... option. Print tasks (Windows) ENWW...

  • Page 76

    Expand the list of Type is: options. Expand the category of paper types that best describes your paper. Chapter 4 Print ENWW...

  • Page 77

    Select the option for the type of paper you are using, and click the OK button. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Print tasks (Windows) ENWW...

  • Page 78: Print The First Or Last Page On Different Paper (windows)

    Print the first or last page on different paper (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Paper/Quality tab. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.

  • Page 79

    In the Pages in document area, select either the First or Last option. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.

  • Page 80

    Click the OK button. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Chapter 4 Print ENWW...

  • Page 81: Scale A Document To Fit Page Size (windows)

    Scale a document to fit page size (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Effects tab. Print tasks (Windows) ENWW...

  • Page 82

    Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Chapter 4 Print ENWW...

  • Page 83: Create A Booklet (windows)

    Create a booklet (Windows) From the software program, select the Print option. Select the product, and then click the Properties or Preferences button. Click the Finishing tab. Select the Print on both sides check box. Print tasks (Windows) ENWW...

  • Page 84: Select The Paper Size (windows), Select A Custom Paper Size (windows)

    In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

  • Page 85: Print Watermarks (windows)

    Click the Paper/Quality tab. Click the Custom button. Type a name for the custom size and specify the dimensions. The width is the short edge of the paper. ● The length is the long edge of the paper. ● Click the Save button, and then click the Close button. Click the OK button to close the Document Properties dialog box.

  • Page 86: Cancel A Print Job (windows)

    Cancel a print job (Windows) If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

  • Page 87: Print Tasks (mac Os X), Use A Printing Preset (mac Os X)

    Print tasks (Mac OS X) Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ●...

  • Page 88: Automatically Print On Both Sides (mac Os X)

    In the Presets menu, click the Save As... option, and enter a name for the preset. Click the OK button. Automatically print on both sides (Mac OS X) The product supports the following paper sizes for automatic duplex printing: Letter ●...

  • Page 89: Manually Print On Both Sides (mac Os X)

    Manually print on both sides (Mac OS X) Click the File menu, and then click the Print option. In the Printer menu, select this product. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu.

  • Page 90: Select The Paper Type (mac Os X), Print A Cover Page (mac Os X)

    Select the paper type (Mac OS X) Click the File menu, and then click the Print option. In the Printer menu, select the product. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

  • Page 91: Select The Paper Size (mac Os X), Select A Custom Paper Size (mac Os X)

    Select a binding option from the Two-Sided drop-down list. Open the menus drop-down list, and then click the Booklet Printing menu. Click the Format Output as Booklet box, and select a binding option. Select the paper size. Click the Print button. Select the paper size (Mac OS X) Click the File menu, and then click the Print option.

  • Page 92: Cancel A Print Job (mac Os X)

    Select options for the remaining settings. Click the Print button. Cancel a print job (Mac OS X) If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

  • Page 93: Create Archival-quality Prints

    Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage.

  • Page 94: Use Hp Eprint

    Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint.

  • Page 95: Use Airprint

    Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: Mail ●...

  • Page 96: Use Walk-up Usb Printing

    Use walk-up USB printing Insert the USB flash drive into the USB port on the front of the product. USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. Print Documents ● View and Print Photos ●...

  • Page 97: Copy

    Copy Set new default copy settings ● Restore copy default settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Copy identification cards ● Collate a copy job ● Copy on both sides (duplex) ●...

  • Page 98: Set New Default Copy Settings

    Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. From the Home screen, touch the Copy button. Touch the Settings button. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button.

  • Page 99: Restore Copy Default Settings

    Restore copy default settings Use this procedure to restore the factory default copy settings. From the Home screen, touch the Copy button. Touch the Settings button. Scroll to and touch the Restore Defaults button. Touch the button to restore the defaults. Restore copy default settings ENWW...

  • Page 100: Make A Single Copy

    Make a single copy Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

  • Page 101: Make Multiple Copies

    Make multiple copies Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

  • Page 102: Copy A Multiple-page Original

    Copy a multiple-page original Insert the originals into the document feeder face-up. Adjust the guides until they are snug against the paper. From the Home screen, touch the Copy button. Touch the Start Copy button to start copying. Chapter 5 Copy ENWW...

  • Page 103: Copy Identification Cards

    Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again.

  • Page 104: Collate A Copy Job

    Collate a copy job Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

  • Page 105: Copy On Both Sides (duplex), Copy On Both Sides Automatically

    Copy on both sides (duplex) Copy on both sides automatically Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. Adjust the paper guides to fit the size of the document.

  • Page 106: Copy On Both Sides Manually

    Copy on both sides manually Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. Close the scanner. From the Home screen on the product control panel, touch the Copy button.

  • Page 107: Reduce Or Enlarge A Copy

    Reduce or enlarge a copy Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.

  • Page 108: Optimize Copy Quality

    Optimize copy quality The following copy-quality settings are available: Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the ● default setting. Mixed: Use this setting for documents that contain a mixture of text and graphics. ●...

  • Page 109: Adjust The Lightness Or Darkness For Copies

    Adjust the lightness or darkness for copies Load the document onto the scanner glass or into the document feeder. From the Home screen, touch the Copy button. Touch the Settings button. Touch the Lighter/Darker button. Touch the “+” or “-” button to adjust the setting, and then touch the button.

  • Page 110: Copy In Draft Mode

    Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

  • Page 111: Set The Paper Size And Type For Copying On Special Paper

    Set the paper size and type for copying on special paper From the Home screen, touch the Copy button. Touch the Settings button, and then scroll to and touch the Paper button. From the list of paper sizes, touch the name of the paper size that is in Tray 1. NOTE: The product supports these sizes for copying: Letter, Legal, and A4.

  • Page 112

    Chapter 5 Copy ENWW...

  • Page 113: Scan

    Scan Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ●...

  • Page 114: Scan By Using The Hp Scan Software (windows)

    Scan by using the HP Scan software (Windows) Double-click the HP Scan icon on the computer desktop. If the icon is not on the computer desktop, open the Programs folder, click HP, open the folder for this product, and then click HP Scan.

  • Page 115: Scan By Using The Hp Scan Software (mac Os X)

    Scan by using the HP Scan software (Mac OS X) Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. Follow the on-screen instructions to scan the document. When you have scanned all the pages, click the Send button to print the pages or save them to a file.

  • Page 116: Scan To A Usb Flash Drive

    Scan to a USB flash drive Load the document onto the scanner glass or into the document feeder. Insert a USB flash drive into the port on the front of the product. From the Home screen on the product control panel, touch the Scan button.

  • Page 117: Set Up Scan To Network Folder And Scan To Email Features

    Set up scan to network folder and scan to email features To use these scan features, the product must be connected to a network. These scan features are not available until you configure them. Use the Scan to Network Folder Setup Wizard (Windows) and the Scan to Email Wizard (Windows) at the end of the product software installation process, or use the HP Embedded Web Server to configure these features.

  • Page 118

    Click the Save and Test button at the bottom of the screen to save the settings and test the setup. You can add contacts to the Email Address Book or configure other default Email Settings. These steps are optional. Click the E-mail Address Book link and the E-mail Options links in the left pane of the screen to set up these features.

  • Page 119: Scan To A Network Folder

    Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

  • Page 120: Scan To Email

    Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

  • Page 121: Scan By Using Other Software, Scan From A Twain-compliant Program (windows)

    Scan by using other software If you install the full product software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices.

  • Page 122

    Chapter 6 Scan ENWW...

  • Page 123

    Set up the product for fax ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ● ENWW...

  • Page 124: Set Up The Product For Fax, Connect The Fax Port To A Telephone Line

    Set up the product for fax Connect the fax port to a telephone line Connect the telephone cable to the fax port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line.

  • Page 125: Set Up Fax With A Telephone Answering Machine

    Telephones used in conjunction with the product can be employed in two ways: An extension phone is connected to the same phone line at another location. ● A downstream phone is connected to the product or to another device that is connected to the ●...

  • Page 126: Set Up Fax With An Extension Phone

    Touch the Basic Setup button. Touch the Rings to Answer button. Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set. Use the keypad to enter the number of rings, and then touch button.

  • Page 127: Set Up For Stand-alone Fax, Configure The Fax Time, Date, And Header

    Set up for stand-alone fax You can use the product as a stand-alone fax machine without connecting it to a computer or a network. Unpack and set up the product. From the Home screen on the product control panel, touch the Setup button.

  • Page 128

    Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows) Click Start, and then click Programs. Click HP, click the name of the product, and then click HP Fax Setup Wizard. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. Chapter 7 Fax ENWW...

  • Page 129: Use The Phone Book, Create And Edit Speed-dial Entries, Create And Edit Group-dial Entries

    Use the phone book You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax numbers or groups of fax numbers. Create and edit speed-dial entries ● Create and edit group-dial entries ●...

  • Page 130: Delete Speed-dial Entries, Delete Group-dial Entries

    Delete speed-dial entries From the Home screen on the product control panel, touch the button. Touch the Fax Menu button. Touch the Phone Book Setup button. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.

  • Page 131: Configure Send Fax Settings, Set Special Dialing Symbols And Options, Set A Dialing Prefix

    Configure send fax settings Set special dialing symbols and options ● Set the dial tone detection ● Set autoredial options ● Set light/dark and resolution ● Set billing codes ● Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.

  • Page 132: Set The Dial Tone Detection, Tone Dial Or Pulse Dial, Set Autoredial Options

    Set the dial tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone. The factory-set default for detect dial tone is for France and Hungary, and for all other...

  • Page 133: Set Light/dark And Resolution, Set The Default Light/dark (contrast) Setting, Set Resolution Settings

    Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. From the Home screen on the product control panel, touch the Setup button.

  • Page 134: Set Billing Codes

    Superfine: This setting is best used for documents that mix text and images. The transmission time ● is slower than the Fine setting but faster than the Photo setting. Photo: This setting produces the best images, but greatly increases the transmission time. ●...

  • Page 135

    Use billing codes Load the document in the document feeder or on the scanner glass. From the Home screen on the product control panel, touch the button. Enter the fax number, or select a speed-dial or group-dial entry. Touch the Start Fax button.

  • Page 136: Configure Receive Fax Settings, Set Fax Forwarding, Set The Answer Mode

    Configure receive fax settings Set fax forwarding ● Set the answer mode ● Block or unblock fax numbers ● Set the number of rings-to-answer ● Set distinctive ring ● Use autoreduction for incoming faxes ● Set fax reprint settings ● Set the fax sounds volume ●...

  • Page 137: Block Or Unblock Fax Numbers, Set The Number Of Rings-to-answer

    Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the ● call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call.

  • Page 138: Set Distinctive Ring

    When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones. The default setting for rings-to-answer is varies by country/region. Use the following table to determine the number of rings-to-answer to use. Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls)

  • Page 139: Use Autoreduction For Incoming Faxes, Set Fax Reprint Settings

    Double: The product answers any calls that produce a double-ring pattern. ● Triple: The product answers any calls that produce a triple-ring pattern. ● Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern. ● To change ring patterns for call answering, complete the following steps: From the Home screen on the product control panel, touch the Setup button.

  • Page 140: Set The Fax Sounds Volume, Set The Alarm Volume, Phone-line Volume, And Ring Volume

    Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds: Alarm Volume ● Ring Volume ● Phone Line Volume ● Set the alarm volume, phone-line volume, and ring volume From the Home screen on the product control panel, touch the Setup button.

  • Page 141: Set Fax Polling

    Scroll to and touch the Private Receive button, and then touch the button. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. Touch the button, and then use the keypad to enter the system password. Touch the button, confirm the password by entering it a second time, and then touch the button to save the password.

  • Page 142: Supported Fax Programs, Cancel A Fax, Cancel The Current Fax

    Use fax Supported fax programs ● Cancel a fax ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax memory contents are retained when there is a loss of power ●...

  • Page 143: Cancel A Pending Fax Job, Delete Faxes From Memory

    Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: The product is waiting to redial after encountering a busy signal, an unanswered call, or a ● communication error. The fax is scheduled to be sent at a future time. ●...

  • Page 144: Isdn, Use Fax On A Voip Service

    during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers.

  • Page 145: Security Issues When Connecting Internal Networks To Public Phone Lines, Fax From The Flatbed Scanner

    Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network.

  • Page 146: Fax From The Document Feeder

    The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the button. Continue this process until you have scanned all the pages. When you have scanned the last page, touch button at the prompt.

  • Page 147: Use Speed Dials And Group-dial Entries, Send A Fax From The Software (windows)

    Use speed dials and group-dial entries Load the document onto the scanner glass or into the document feeder. From the Home screen on the product control panel, touch the button. On the keypad, touch the fax phone book icon. Touch the name of the individual or group entry that you want to use.

  • Page 148: Send A Fax By Dialing From A Telephone Connected To The Fax Line

    Enter the fax number of one or more recipients. Load the document in the document feeder. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word Open a document in a third-party program. Click the File menu, and then click Print. Select the fax print driver from the print driver drop-down list.

  • Page 149: Schedule A Fax To Be Sent Later

    Schedule a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

  • Page 150: Use Access Codes, Credit Cards, Or Calling Cards, Send Faxes Internationally

    Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.

  • Page 151

    Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. Use fax ENWW...

  • Page 152: Reprint A Fax

    Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off.

  • Page 153: Automatically Print On Both Sides Of Received Faxes

    Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. From the Home screen on the product control panel, touch the Setup button. Touch the Fax Setup button.

  • Page 154

    Chapter 7 Fax ENWW...

  • Page 155: Manage And Maintain

    Manage and maintain Use the HP Reconfiguration Utility to change the product connection (Windows) ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ●...

  • Page 156: Use The Hp Reconfiguration Utility To Change The Product Connection (windows)

    Use the HP Reconfiguration Utility to change the product connection (Windows) If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection.

  • Page 157: Set Up Hp Wireless Direct Printing

    Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.

  • Page 158: Use Hp Web Services Applications

    Use HP Web Services applications From the Home screen on the product control panel, touch the Web Services button. Touch the Enable Web Services button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel.

  • Page 159: Configure Ip Network Settings, Printer Sharing Disclaimer, View Or Change Network Settings

    Configure IP network settings Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters from the control panel ● Rename the product on a network ● Link speed and duplex settings ● Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.

  • Page 160: Rename The Product On A Network

    Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. From the Home screen on the product control panel, touch the Network button to find the product IP address.

  • Page 161: Link Speed And Duplex Settings

    Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices.

  • Page 162: Hp Device Toolbox (windows)

    HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available.

  • Page 163

    Tab or section Description Print tab Printing: Change the default product print settings, such as number of copies and ● paper orientation. These are the same options that are available on the control Provides the ability to change panel. default print settings from your computer.

  • Page 164: Open Hp Utility, Hp Utility Features

    You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP- based network. Open HP Utility From the Finder, double-click Applications, double-click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it:...

  • Page 165: Use Hp Web Jetadmin Software

    Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —...

  • Page 166: Economy Settings, Print With Economode, Set The Sleep Delay, Set The Auto Power Down Delay

    Economy settings Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay ● Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode.

  • Page 167

    Auto Power Down ● Power Down Delay ● Select the time for the power-down delay. NOTE: The default value is Minutes. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake.

  • Page 168: Product Security Features, Lock The Product, Set Or Change The Product Password

    Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting.

  • Page 169: Upgrade The Firmware, Manually Upgrade The Firmware, Set The Product To Automatically Upgrade The Firmware

    Upgrade the firmware HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or you can set the product to automatically load firmware upgrades. Manually upgrade the firmware From the Home screen on the product control panel, touch the Setup button.

  • Page 170

    Chapter 8 Manage and maintain ENWW...

  • Page 171: Solve Problems

    Solve problems Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ●...

  • Page 172: Solve Problems Checklist, Step 1: Make Sure That The Product Is Set Up Correctly

    Solve problems checklist Follow these steps when trying to solve a problem with the product. Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ●...

  • Page 173: Step 3: Check The Control Panel For Error Messages, Step 4: Check The Paper

    If your computer or the product is connected to a wireless network, low signal quality or ● interference might be delaying print jobs. If the product is connected wirelessly, print a Wireless Network Test Report to verify that the ● wireless connection is working correctly.

  • Page 174: Step 7: Test Copy Functionality, Step 8: Test The Fax Functionality

    Step 7: Test copy functionality Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. Place the configuration page onto the scanner glass and make a copy.

  • Page 175: Restore The Factory-set Defaults

    Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

  • Page 176

    Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

  • Page 177: Paper Feeds Incorrectly Or Becomes Jammed, The Product Does Not Pick Up Paper

    Paper feeds incorrectly or becomes jammed The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams from the paper trays ●...

  • Page 178: The Document Feeder Jams, Skews, Or Picks Up Multiple Sheets Of Paper

    The document feeder jams, skews, or picks up multiple sheets of paper The original might have something on it, such as staples or self-adhesive notes, that must be ● removed. Make sure that the document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to ●...

  • Page 179: Jam Locations, Clear Jams

    Clear jams Jam locations ● Clear jams in the document feeder ● Clear jams in the output area ● Clear jams in Tray 1 ● Clear jams in Tray 2 or optional Tray 3 ● Clear jams in the fuser ●...

  • Page 180: Clear Jams In The Document Feeder

    Clear jams in the document feeder Open the document-feeder cover. Gently pull the jammed paper out. Chapter 9 Solve problems ENWW...

  • Page 181

    Close the document-feeder cover. Make sure it is completely closed. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. Clear jams ENWW...

  • Page 182: Clear Jams In The Output Area

    Clear jams in the output area If paper is visible from the output bin, grasp the leading edge and remove it. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45°...

  • Page 183

    Remove any jammed paper. Close the rear door. Clear jams ENWW...

  • Page 184: Clear Jams In Tray 1

    Clear jams in Tray 1 If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product. If most of the sheet of paper has been pulled inside the product, continue with the following steps.

  • Page 185

    Remove the toner cartridge. Lift the jam-access covers and remove any jammed paper. Clear jams ENWW...

  • Page 186

    Reinsert the toner cartridge. Close the front door. Chapter 9 Solve problems ENWW...

  • Page 187: Clear Jams In Tray 2 Or Optional Tray 3

    Clear jams in Tray 2 or optional Tray 3 Remove the tray from the product. Remove the paper from the tray, and discard any damaged paper. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position.

  • Page 188

    Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. Reinsert and close the tray. Press the front-door-release button. Chapter 9 Solve problems ENWW...

  • Page 189

    Open the front door. Remove the toner cartridge. Lift the jam-access covers and remove any jammed paper. Clear jams ENWW...

  • Page 190

    Reinsert the toner cartridge. Close the front door. Chapter 9 Solve problems ENWW...

  • Page 191: Clear Jams In The Fuser

    Clear jams in the fuser Press the front-door-release button. Open the front door. Remove the toner cartridge. Clear jams ENWW...

  • Page 192

    Lift the jam-access covers and remove any jammed paper. Reinsert the toner cartridge. Close the front door. Chapter 9 Solve problems ENWW...

  • Page 193: Clear Jams In The Duplexer

    Clear jams in the duplexer Completely remove Tray 2 from the product. Push the green button to release the duplex pan. Remove any jammed paper. Clear jams ENWW...

  • Page 194

    Close the duplex pan. Reinsert Tray 2. Chapter 9 Solve problems ENWW...

  • Page 195: Print From A Different Software Program, Set The Paper-type Setting For The Print Job

    Improve print quality Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check the paper and printing environment ●...

  • Page 196: Check The Paper-type Setting (mac Os X), Check The Toner-cartridge Status, Print A Cleaning

    Select the option for the type of paper you are using, and click the OK button. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper-type setting (Mac OS X) Click the File menu, and then click the Print option.

  • Page 197: Visually Inspect The Toner Cartridge, Check The Paper And Printing Environment

    Visually inspect the toner cartridge Remove the toner cartridge from the product, and verify that the sealing tape has been removed. Check the memory chip for damage. Examine the surface of the green imaging drum on the toner cartridge. CAUTION: Do not touch the imaging drum.

  • Page 198: Check The Economode Settings, Try A Different Print Driver

    Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows.

  • Page 199

    HP UPD PCL 5 Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the ●...

  • Page 200: Check The Scanner Glass For Dirt And Smudges, Improve Copy Quality

    Improve copy quality Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder ● Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.

  • Page 201: Check The Paper Settings, Optimize For Text Or Pictures

    Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. Connect the power cable to an outlet, and then press the power button to turn the product Check the paper settings From the Home screen on the product control panel, touch the Copy button.

  • Page 202: Edge-to-edge Copying, Clean The Pickup Rollers And Separation Pad In The Document Feeder

    Load the document onto the scanner glass or into the document feeder. From the Home screen on the product control panel, touch the Copy button. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

  • Page 203

    Open the document-feeder cover. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.

  • Page 204: Improve Scan Quality, Check The Scanner Glass For Dirt And Smudges

    Improve scan quality Check the scanner glass for dirt and smudges ● Clean the pickup rollers and separation pad in the document feeder ● Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.

  • Page 205: Clean The Pickup Rollers And Separation Pad In The Document Feeder

    Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. Connect the power cable to an outlet, and then press the power button to turn the product Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

  • Page 206

    Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.

  • Page 207: Improve Fax Quality, Check The Scanner Glass For Dirt And Smudges

    Improve fax quality Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction setting ● Send to a different fax machine ● Clean the pickup rollers and separation pad in the document feeder ●...

  • Page 208: Check The Send-fax Resolution Setting

    Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.

  • Page 209: Check The Error Correction Setting, Send To A Different Fax Machine

    Check the error correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent.

  • Page 210: Check The Fit-to-page Setting, Check The Sender's Fax Machine

    Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.

  • Page 211: The Product Does Not Print, The Product Does Not Print Or It Prints Slowly

    The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. Make sure the product is turned on and that the control panel indicates it is ready. If the control panel does not indicate the product is ready, turn the product off and then on ◦...

  • Page 212: The Product Prints Slowly

    The product prints slowly If the product prints, but it seems slow, try the following solutions. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljmfpM521series. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.

  • Page 213: The Usb Flash Drive Menu Does Not Open When You Insert The Usb Flash Drive

    Solve walk-up USB printing problems The USB Flash Drive menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the USB Flash Drive menu ●...

  • Page 214: The File That You Want To Print Is Not Listed In The Usb Flash Drive Menu

    The file that you want to print is not listed in the USB Flash Drive menu You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. You might have too many files in a single folder on the USB flash drive.

  • Page 215: Checklist For Solving Fax Problems, Solve Fax Problems

    Solve fax problems Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mode ● Change the fax speed ● Solve problems sending faxes ● Solve problems receiving faxes ●...

  • Page 216: Perform A Fax Diagnostic Test

    In the For product box, enter the product model number, and then click the Go button. Click the link for your operating system. Scroll to the Firmware section of the table. If the listed version matches the version on the configuration page, you have the ◦...

  • Page 217: Fax Trace Report, Fax Error Report Printing, Print All Fax Reports, Print Individual Fax Reports

    Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. From the Home screen on the product control panel, touch the Setup button.

  • Page 218: Set The Fax Error Report, Set The Fax-error-correction Mode, Change The Fax Speed

    Touch the Fax Reports button. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: Every fax error (the factory-set default) ●...

  • Page 219: Solve Problems Sending Faxes, An Error Message Displays On The Control Panel

    You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. From the Home screen on the product control panel, touch the Setup button.

  • Page 220: No Dial Tone, The Fax Is Busy Message Appears

    Open the Fax Speed menu. Select the correct setting. Turn off the Error Correction option. ● From the Home screen on the product control panel, touch the Setup button. Open the Service menu. Open the Fax Service menu. Open the Error Correction menu.

  • Page 221: The No Fax Answer Message Appears, Document Feeder Paper Jam

    Check for a dial tone on the phone line by using the Start Fax button. ● Make sure that the phone line is working by disconnecting the product, connecting a telephone to ● the phone line, and making a voice call. Connect the product phone cord to a jack for another phone line, and try sending the fax again.

  • Page 222: The Fax Storage Is Full Message Appears, Scanner Error

    The Fax storage is full message appears Turn the product off then on. ● Print stored faxes that have not been printed. ● Touch the button, and then touch the Fax Menu button. Open the Receive Options menu. Select the Print Private Faxes item.

  • Page 223: Progress Beyond That Message, Faxes Can Be Received, But Not Sent, Product Is Password Protected

    The control panel displays the message "Storing page 1" and does not progress beyond that message Delete stored faxes from memory. ● From the Home screen on the product control panel, touch the Setup button. Open the Service menu. Open the Fax Service menu.

  • Page 224: Unable To Use Speed Dials, Unable To Use Group Dials

    Unable to use speed dials Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed ● dial number. From the Home screen on the product control panel, touch the Setup button.

  • Page 225: Unable To Send A Fax When A Phone Is Connected To The Product

    Open the Dial Prefix menu. Select the setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. Send a fax to an international number ● If a prefix is required, manually dial the telephone number with the prefix. Enter the country/region code before dialing the phone number.

  • Page 226: An Answering Machine Is Connected To The Product

    An answering machine is connected to the product Set the Answer Mode option to the setting and connect the answering machine to the ● “telephone” port. From the Home screen on the product control panel, touch the Setup button. Open the Fax Setup menu.

  • Page 227: Voice Mail Is Available On The Fax Line

    Voice mail is available on the fax line Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the ● product to match the ring pattern supplied by the telephone company. Contact your telephone company for information.

  • Page 228: An Error Message Displays On The Control Panel, The No Fax Detected. Message Displays

    Open the Fax Speed menu. Select the correct setting. Contact your service provider to make sure that fax is supported and for a recommended fax ● speed settings. Some companies might require an adapter. An error message displays on the control panel The No fax detected.

  • Page 229: The Fax Is Busy Message Appears, The Fax Storage Is Full Message Appears

    NOTE: Turning off the Error Correction feature can reduce image quality. From the Home screen on the product control panel, touch the Setup button. Open the Service menu. Open the Fax Service menu. Open the Error Correction menu. Select the setting.

  • Page 230: A Fax Is Received But Does Not Print, The Private Receive Feature Is On

    A fax is received but does not print The Private Receive feature is on When the Private Receive feature is activated, received faxes are stored in memory. A password is ● required to print the stored faxes. Enter the password to print the fax. If you do not know the password, contact the product ●...

  • Page 231: Solve General Fax Problems, Faxes Are Sending Slowly

    Solve general fax problems Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages ● Faxes are sending slowly The product is experiencing poor phone line quality. Retry sending the fax when the line conditions have improved. ●...

  • Page 232: Fax Quality Is Poor, Fax Cuts Off Or Prints On Two

    Fax quality is poor Fax is blurry or light. Increase fax resolution when sending faxes. Resolution does not affect received faxes. ● Open the Setup Menu menu. Open the Fax Setup menu. Open the Advanced Setup menu. Open the Fax Resolution menu.

  • Page 233

    Open the Advanced Setup menu. Open the Fit to Page menu. Select the setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. Solve fax problems ENWW...

  • Page 234: Solve Usb Connection Problems

    Solve USB connection problems If you have connected the product directly to a computer, check the cable. Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ●...

  • Page 235: Poor Physical Connection, The Computer Is Using The Incorrect Ip Address For The Product

    Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. Poor physical connection ●...

  • Page 236: The Computer Is Unable To Communicate With The Product

    The product is using incorrect link and duplex settings for the network Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver.

  • Page 237: Wireless Connectivity Checklist, Solve Wireless Network Problems

    Solve wireless network problems Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ●...

  • Page 238: The Product Does Not Print After The Wireless Configuration Completes

    Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour. ● The product does not print after the wireless configuration completes Make sure that the product is turned on and in the ready state. Turn off any third-party firewalls on your computer.

  • Page 239: The Wireless Product Loses Communication When Connected To A Vpn

    Make sure that the wireless network is working correctly. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless product loses communication when connected to a Typically, you cannot connect to a VPN and other networks at the same time. ●...

  • Page 240: Perform A Wireless Network Diagnostic Test, Reduce Interference On A Wireless Network

    Perform a wireless network diagnostic test From the product control panel, you can run a diagnostic test that provides information about the wireless network settings. From the Home screen on the product control panel, touch the Setup button. Open the Self Diagnostics menu.

  • Page 241: A Print Driver For The Product Is Not Visible In The Printer Folder

    Solve product software problems with Windows A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints ● A print driver for the product is not visible in the Printer folder Reinstall the product software.

  • Page 242

    Verify the IP address, and then click OK or Cancel. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. Windows 7 Click Start. Click Devices and Printers. Right-click the product driver icon, and then select Printer properties. Click the Ports tab, and then click Configure Port.

  • Page 243: Solve Product Software Problems With Mac Os X

    Solve product software problems with Mac OS X The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ●...

  • Page 244: A Print Job Was Not Sent To The Product That You Wanted

    A print job was not sent to the product that you wanted Open the print queue and restart the print job. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print &...

  • Page 245: Remove Software (windows)

    Remove software (Windows) Windows XP Click Start, and then click Programs. Click HP, and then click the product name. Click Uninstall, and then follow the on-screen instructions to remove the software. Windows Vista and Windows 7 Click Start, and then click All Programs. Click HP, and then click the product name.

  • Page 246: Remove Software (mac Os X)

    Remove software (Mac OS X) You must have administrator rights to remove the software. Disconnect the product from the computer. Open Applications. Open Hewlett Packard. Open HP Uninstaller. Select the product from the list of devices, and then click the Uninstall button. After the software is uninstalled, restart the computer and empty the Trash.

  • Page 247: Solve Scan To Email Problems, Cannot Connect To The Email Server, The Email Failed

    Solve scan to email problems If scan to email problems occur, try these solutions: Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in ● the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. Make sure the Scan to Email feature is enabled.

  • Page 248: Solve Scan To Network Folder Problems, The Scan Failed

    Solve scan to network folder problems If scan to network folder problems occur, try these solutions: Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in ● the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. Make sure the Scan to Network Folder feature is enabled.

  • Page 249: Index

    Index recycling 35 cover pages Accessories replacing 36 printing on different paper (Windows) 64 part numbers 33 storage 35 accessories supplies status page 11 covers, locating 4 custom-size copies 93 ordering 26 checklist AirPrint 81 fax troubleshooting 201 customer self-repair answer mode, setting 122 for solving problems 158 part numbers 31...

  • Page 250

    fax header, setup drivers factory-set defaults, restoring 161 use control panel 113 changing paper sizes 70 use HP Fax Setup Wizard 114 changing settings (Mac) 44 fax time, setup changing settings (Windows) answer mode 122 use control panel 113 autoreduction 125 paper types 16 billing codes 120 use HP Fax Setup Wizard 114...

  • Page 251

    HP Utility for Mac lock IPv4 address 145 Bonjour 150 product 154 models supporting 2 features 150 logs, fax settings report 11 subnet mask 145 HP Utility, Mac 150 error 204 HP Web Jetadmin 151 printing all 203 non-HP supplies 27, 35 HP Web Services number of copies, changing 87 applications 144...

  • Page 252

    power switch, locating 4 rings-to-answer settings 123 supported paper sizes 14 power-down delay stamp-received setting 126 supported sizes 14 setting 152 when you hear fax tones 139 supported types 16 recycling supplies 35 paper jams. See jams prefixes, dial 117 redialing paper pickup problems presets (Mac) 73...

  • Page 253

    scanning scanning from TWAIN or telephones, connecting extra 111 from HP Scan software (Mac) WIA 107 telephones, downstream sending faxes 133 sending faxes from 134 uninstalling for Mac 232 tone-dialing 118 from HP Scan software (Windows) 100 uninstalling for Windows 231 toner cartridge OCR software 107 solve...

  • Page 254

    wireless network interference 226 wired network 221 wireless printing wireless network 223 solving problems 158 TWAIN-compliant software, scanning from 107 Word, faxing from 134 two-sided copying 91, 92 two-sided printing settings (Windows) 51 unblocking fax numbers 123 uninstalling Mac software 232 uninstalling Windows software universal print driver 40 usage page 11...

  • Page 256

    © 2013 Hewlett-Packard Development Company, L.P. www.hp.com *A8P80-90908* *A8P80-90908* A8P80-90908...

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