HP anticounterfeit Web site
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the cartridge.
The cartridge does not look like it usually does (for example, the packaging differs from
Chapter 1 Service and support
when you install an HP toner cartridge and the control-panel