Hewlett-Packard Customer Support - HP Surestore 1200ex - Optical Jukebox User Manual

Hewlett-Packard Customer Support

If your jukebox fails during the warranty period, and the suggestions in this user's
guide and accompanying documentation do not solve your problem:
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•
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NOTE
Before calling, please record the following information and have it ready when you
contact your service representative:
Should you need additional support, call the Customer Support Center in your
region. FAX, electronic services and support center numbers are given on the
following pages.
If your jukebox fails after the warranty period, contact your authorized HP
dealer/distributor or the nearest HP sales and service office. Customers in the US
and Europe can use a credit card for phone assistance. For details, see "Telephone
Support After Warranty" in this appendix.
Appendix A
Consult the Quick FAX or HP FIRST (FAX information Retrieval Support
Technology) facsimile assistance services.The phone numbers are under
"Faxback Services" on the next page.
Consult one of the computer/modem connectivity services available, such as
America Online or CompuServe. The phone numbers are under "Electronic
Support Services" later in this appendix.
Contact your authorized HP dealer distributor
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your jukebox
application software and the version of this driver
Supplies and Customer Support
Hewlett-Packard Customer Support
A-7