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Troubleshooting
guide
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the remedies
indicated in the chart do not solve the problem,
refer to the "Customer
Services Directory"
on page 35 if you reside in the U.S.A., or refer to the "Product information"
on
page 35 if you reside in Canada.
The following
do not indicate malfunction.
eSound from the AC adaptor during recharging.
OThe battery pack warming
up when recharging
or during use.
OThe surface and area around the unit becoming warm when used for long periods.
Reference pages are shown in parentheses.
"O
'5
t-
o
o
0
m
RQT7682
No power.
Unit turns off
automatically.
Unit doesn't work when
powered
by battery pack,
Cannot charge or the
[CHG] indicator
fails to
light.
Play time dramatically
reduced after recharging.
It takes time before play
starts.
MP3
Programmed
items are
not played,
A menu screen appears
during skip or search.
The OR-screen menu shows
"2" as a soundtrack option
when [AUDIO] is pressed,
but the audio does not
change.
Play restarts from the
beginning
of the track
when soundtrack
is
changed.
In A-B repeat, Point B is
automatically
set.
Subtitle position is wrong.
No subtitles.
The subtitles
overlap
closed captions
recorded
on discs,
You have forgotten
your
ratings password.
Reset all the settings to
Factory
Preset,
• Check connections
to the AC adaptor or battery pack. (6)
• You cannot turn on the unit with the remote control if the unit is
powered by the battery pack.
• The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to conserve
power. Turn the unit on again.
• The unit and battery pack have protection
circuitry that activate if they
become too hot or too cold. They will not work if this occurs. Use the
unit and battery pack between 5 °C (41 °F) and 35 °C (95 °F).
• The battery pack can only be recharged when the unit is off.
• The charging time increases when the temperature
is too hot or too
cold, and charging may not be possible under some circumstances.
• Check connections
to the AC adaptor or battery pack. (6)
• The battery pack has reached the end of its service life (It can be
recharged about 300 times).
• Play may take time to begin when an MP3 track has still picture data.
Even after the track starts, the correct play time will not be displayed,
however this is normal.
• Some items cannot be played even if you have programmed
them.
• This is normal for Video CDs.
• Even if a second soundtrack
isn't recorded, two numbers will
normally be shown.
• This is normal on DVD-Audio.
• The end of an item becomes point B when it is reached.
• Adjust the position. (19, "Subtitle
Position")
• Display the subtitles. (11)
• Clear the subtitles. (11)
• While stopped, press and hold [ _1_1] and [11] on the unit and then
also press and hold [1_, ON] on the unit until "Initialized"
disappears
from the screen. Turn the unit off and on again. All settings will return
to the default values.
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