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SMART CTR-2000 Installation And Service Manual

Multi-line concentrator; multi line telephone answering system
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SECTION 1
SECTION 2
SECTION 3
SECTION 4
SECTION 5
SMART products are designed to deliver unsurpassed quality in workmanship and
performance. The following information gives detailed instructions on the installation
and operation of the SMART CTR2000. We strongly encourage new owners of the
CTR2000 to thoroughly read this entire manual before placing their new SMART
product into service. This will ensure that the CTR2000 will be operated properly to
give the superior performance that it was designed to deliver.
LIMITED WARRANTY: SMART products and accessories are warranted against malfunction or failure due to defects in workmanship or
materials for a period of one year from the date of shipment. If a problem occurs during the warranty period, the unit will be repaired, or
replaced at our option, without charge for materials or labor. If air freight is requested by the dealer, the difference between air and surface
charges will be billed to the dealer. This limited warranty does not cover products that have been abused, altered, modified, or operated in
other than specified conditions. Prior factory approval is required on all returns. Returned equipment or defective parts must be shipped
freight prepaid to us by the dealer or customer.
Our limited warranty does not cover damages resulting from accident, misuse or abuse, lack of responsible care, or failures not attributable to
manufacturing defects, except as provided herein. SMART Devices, Inc. makes no warranties, express or implied, including warranties of
merchantability or fitness for a particular purpose.
RETURN POLICY: Factory authorization MUST be obtained before returning any product. A 15% restocking charge will be issued on unused
equipment (in original box) that is returned for credit. Credit is issued to the dealer's account. The credit may be used against future purchas-
es and no cash transactions are offered. All returns must be shipped freight prepaid by the dealer. Equipment returned without a factory RA
(Return Authorization) will be refused.

Table of Contents

INTRODUCTION.........................................................................2
SMART CTR2000 PHYSICAL DESCRIPTION ...........................2
INSTALLATION ...........................................................................3
OPERATION ...............................................................................3
ILLUSTRATIONS FOR SETTING UP CTR2000.........................14
For service or installation assistance, please call our
Technical Support Department between the hours of
8 a.m-5 p.m. E.S.T., Mon.-Fri.
1-800-45-SMART
Copyright 1995 by SMART Devices Inc.
5945 Peachtree Corners East
Norcross, GA 30071-1337

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Summary of Contents for SMART CTR-2000

  • Page 1: Table Of Contents

    1-800-45-SMART LIMITED WARRANTY: SMART products and accessories are warranted against malfunction or failure due to defects in workmanship or materials for a period of one year from the date of shipment. If a problem occurs during the warranty period, the unit will be repaired, or replaced at our option, without charge for materials or labor.

  • Page 2: Introduction

    Printed in the U.S.A. The Keypad is a 20 button keypad arranged in a 4 by Introduction 5 matrix. Keys defined as follows; The SMART CTR2000 is a Multi Line Telephone Key: Definition: Answering System designed to operate with a variety of SMART Digital Audio Announcement Systems.

  • Page 3: Installation

    As each caller hangs up, the line become immediately available to answer another Locate the SMART CTR2000 within 6 feet of a 110 call. When all of the lines return to the idle state, the VAC outlet. The SMART CTR2000 can be either wall Announcer is stopped.

  • Page 4: System Status, Programming & Test Modes

    SMART CTR2000 systems can be added. A special cable allows the audio and control signals Prog Mode: from the first SMART CTR2000 to be extended to the second SMART CTR2000. Setting system operating parameters, number of rings, billing delay time, setting Time and Date, call 5.
  • Page 5 INSTALLATION & OPERATION Playing – Actively playing message To exit press "CLR" or automatically after 15 seconds to caller Hang up – Call complete hanging up 5.1.3.1 Total Call Count Display line Off Line – Line Answer Disabled Totalizes the number of calls received on each tele- Timed –...
  • Page 6 CTR2000 CONCENTRATOR digit is a "1" then the units digit may be (0 2). Function Action E n t e r M o n t h ? Yes – Clears count ALL lines 0 1 / 0 5 / 9 5 0 9 : 3 0 : 3 2 A M Valid Keys (0 –...
  • Page 7 INSTALLATION & OPERATION 5.2.1.5 Set Time and Date – Enter Year (units digit) either AM or PM. E n t e r Y e a r ? To Exit – Press "CLR" or automatically after 15 sec- onds 0 1 / 0 5 / 9 5 0 9 : 3 0 : 3 2 A M Valid Keys (0 9) 5.2.1.9 Set Time and Date –...
  • Page 8 CTR2000 CONCENTRATOR 5.2.1.12 Set Time and Date – Enter Seconds (units Delay and Timed Operation. Prior to entering the digit) change configuration mode, the user is asked to con- firm. Entering the seconds, the system checks that the sec- onds entered is valid between 00 and 59. To Exit –...
  • Page 9 INSTALLATION & OPERATION 5.2.2.2 Set Number of Rings Menu Function Action The set number of rings menu allows the user to select the number of rings that will occur prior to the Advances to timed operation program- ming system answering the telephone call. Function Action Number rings before answering =1...
  • Page 10 CTR2000 CONCENTRATOR 5.2.2.7 Timed Programming – Saturday and Sunday To Exit – Press "CLR" or automatically after 15 sec- onds Enables the entry of Start and Stop time which will be applied to weekends (Saturday and Sunday). 5.2.2.9.1 Change Answer Start Time – Enter Hour (tens digit) Function Action...
  • Page 11 INSTALLATION & OPERATION 5.2.2.9.4 Change Answer Start Time – Enter may only be a "0" or a "1". Minutes (tens digit) E n t e r H o u r ? Entering the minutes, the system checks that the min- 0 8 : 3 0 A M utes entered is valid between 00, 15, 30, and 45.
  • Page 12 To change line 1 to "I" On Idle, press "1" again, etc. 5.3 Test Mode Function Action Test mode provides access to verify the basic integri- ty of the SMART CTR2000. Included in the test mode functions are; Enters the line programming menu – Software Version Information – Key Pad Test –...
  • Page 13 INSTALLATION & OPERATION To Exit – Press "CLR" or automatically after 15 sec- onds 5.3.1 Software Version The software version information provides useful information for customer support and new feature additions. S o f t w a r e V e r s i o n X . X To Exit –...

  • Page 14: Appendix Aillustrations For Setting Up Ctr2000

    CTR2000 CONCENTRATOR APPENDIX A Diagram 1 (page 15): Hookup for one CTR2000 to DASA300. Diagram 2 (page 16): Hookup for mul- tiple CTR2000’s to DASA300. Notes for both diagrams: 1) All CTR2000 “Control” terminals require 8-pin din connectors. 2) The Remote Start cable is an 8-pin din to 1/8”...
  • Page 15 INSTALLATION & OPERATION Hookup of one CTR2000 to DASA300 DIAGRAM 1...
  • Page 16 CTR2000 CONCENTRATOR Hookup for multiple CTR2000’s to DASA300 DIAGRAM 2...