Troubleshooting; Overview; Identifying The Problem - Brother MFC-J4410DW Manual

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Troubleshooting

Overview

This section explains how to resolve typical network problems you may encounter when using the Brother
machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions
Center at http://solutions.brother.com/.
For details, go to the Brother Solutions Center at (http://solutions.brother.com/) and click Manuals on your
model page to download other manuals.

Identifying the problem

Make sure you have checked the following:
The power cord is connected correctly and the Brother machine is turned on.
All protective packaging has been removed from the machine.
The ink cartridges are installed correctly.
The Scanner Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
Go to the page for your solution from the lists below
Problem
I see error messages when configuring the Wi-Fi Direct from the control panel menu
I cannot complete the Wi-Fi Direct network setup configuration
I want to make sure that my network devices are working correctly
Error messages when configuring Wi-Fi Direct from the control panel menu
Error Message
(For MFC-J2510/J4510DW)
Connection Fail
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Connection Fail
(For MFC-J2510/J4510DW)
Connection Error
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Connection Error
Cause
The Brother machine and your mobile
device cannot communicate during the
configuration.
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
See page
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Action
 Move the mobile device closer to your
Brother machine.
 Move your Brother machine and the
mobile device to an obstruction-free
area.
 If you are using the PIN Method of WPS,
make sure you have entered the correct
PIN.
Make sure there are no other devices trying
to connect to the Wi-Fi Direct network and
then try to configure the Wi-Fi Direct
settings again.
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