Where To Get Help - Epson Stylus pro5k Important Information Manual

Electronic support services
Service
World Wide Web
EPSON Internet FTP Site
EPSON Download Service
EPSON Forum on CompuServe
Automated telephone services
Service
™
EPSON SoundAdvice
™
EPSON FaxAdvice
EPSON Referral Service

4 Where To Get Help

Where To Get Help
EPSON provides technical support and information on the installation, configuration,
and operation of professional graphics arts products through the EPSON Preferred
Protection Plan. Dial (888) 377-6611, 6 A.M. to 8 P.M., Pacific Time, Monday
through Friday, and 7 A.M. to 4 P.M., Pacific Time, Saturday and Sunday.
Before you call, make sure you have your Unit ID number, which is included with the
EPSON Preferred Protection Plan information that came with your printer.
EPSON also provides customer support through the following services:
Access
From the Internet, you can reach EPSON's Professional Graphics Home Page at
http://prographics.epson.com.
If you have Internet FTP capability, use your Web browser (or other software for FTP
downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail
address as the password.
You can call the EPSON Download Service at (800) 442-2007. Set your communications
software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps.
® Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson
America Forum. For a free introductory CompuServe membership, call (800) 848-8199
and ask for representative #529.
Access
Pre-recorded answers to commonly asked questions about EPSON products 24 hours a day,
seven days a week, call (800) 442-2110.
Access EPSON's technical information library by calling (800) 442-2110. You must
provide a return fax number to use this service.
For the location of your nearest Authorized EPSON Reseller, call (800) 241-5373.