5. Compare the quality of the printed check page with the sample shown below. If there are
no print quality problems, such as gaps or missing segments in the test lines, the printer
itself is fine. The problem probably lies with the printer driver settings, the application
settings, the interface cable (be sure to use a shielded cable), or the computer itself.
If the check page does not print satisfactorily, as shown below, or if it doesn't print at all,
there is a problem with the printer. For example, if any segment of the printed lines is
missing, this could mean a clogged ink nozzle.
Setup or Software Installation Problems
The printer makes noise after ink cartridge installation.
The first time you install ink cartridges, the printer must charge its print head for about
two minutes. Wait until charging finishes before you turn off the printer, or it may charge
improperly and use excess ink the next time you turn it on.
Make sure the ink cartridge cover is closed completely and no packing material remains in
the printer. Turn off the printer, wait a moment, then turn it back on to clear the error.
You're having problems installing the printer software.
Carefully follow the installation instructions on the Start Here sheet. Do not connect your
printer to the computer until you are instructed to connect it. Connect the printer cable
securely to the printer and the computer. Also make sure your system meets the
requirements on page 67.
Close your other programs, including any screen savers and virus protection software, and
If you are using Mac OS X and you do not see the printer name in the Format for menu
under Page Setup, you may need to set up your printer in the Print Center or Printer
Setup Utility. See the Start Here sheet for instructions.