Xerox Phaser 3117 User Manual page 56

Problem
The printer The printer cable is
prints, but the loose or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
Pages print, The toner cartridge is
but are blank. defective or out of
toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
ATTENTION:
If you have any printing problem after your printer prints about 50,000 pages, you must
contact the customer service to replace the transfer roller.
Possible Cause Solution
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and printer to another
computer and try a print job that you
know works. Finally, try a new printer
cable.
Check the application's printer selection
menu to ensure that your printer is
selected.
Try printing a job from another
application.
Redistribute the toner, if necessary. See
page 4.3.
If necessary, replace the toner cartridge.
Check the file to ensure it does not
contain blank pages.
Contact a service representative.
S
OLVING
5
P 5.5
ROBLEMS