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Troubleshooting

If the machine does not operate correctly, check for the following points/issues before requesting service.

If the suggested remedy does not correct the problem, contact your authorized dealer.

Symptom

The embroidery

machine does not

operate.

The needle

breaks.

Probable Cause

The machine is not turned on.

The machine has not been

unlocked.

The start/stop button was not

pressed.

The needle is not installed

correctly.

The needle set screw is loose.

The needle is bent or blunt.

The area around the hole in the

needle plate is damaged.

1 Scratches/Burrs

The needle hits/touches the

needle plate.

1 Needle

2 Hole in needle plate

3 Needle hits hole

The presser foot is set too high

and not correctly positioned.

The needle hits/touches the

presser foot.

Remedy

Turn on the embroidery

machine.

Touch the unlock key.

With the machine unlocked,

press the start/stop button.

Correctly install the needle.

Use the Allen screw driver to

securely tighten the needle set

screw.

Replace the needle with a new

one.

Replace the needle plate.

Consult your nearest

authorized dealer.

Replace or consult your nearest

authorized dealer.

Consult your nearest

authorized dealer.

Reference Page

p.38

p.63

p.86

p.33, 86

p.86

Troubleshooting 253

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