Toshiba RELIABILITY IN MOTION 1000 Series User Manual page 51

2. This Warranty does not cover damage or defect caused by misuse, improper application, wrong or
inadequate electrical current/voltage/frequency, inadequate connections, inadequate water or drain
services, user negligence, repair by non-Toshiba designated personnel, accident during shipment,
tampering, alterations, a change in UPS and/or BATTERY location or application, exposure to the
elements, acts of God, force nature, theft, sabotage, installation contrary to TIC's recommendations or
specifications (Published Operation Manuals), also if serial numbers have been altered, defaced, or
removed.
3. Repair or replacement of a defective UPS, UPS part, and/or BATTERY does not extend the respective
original warranty period. All defective UPS, UPS parts, and/or BATTERIES shall be the property of
TIC upon replacement.
4. This warranty shall constitute the sole and exclusive remedy of all purchasers and users of the UPS, UPS
part, and/or BATTERY. TIC's responsibility for UPS, UPS Parts, and/or BATTERY shall not exceed
one times the net UPS and/or BATTERY purchase price. TIC HEREBY EXPRESSLY DISCLAIMS
ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
User must contact TIC via e-mail upsservice@tic.toshiba.com, or phone 1-800-231-1412, no later than 90
days after User's discovery of occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after
the expiration of the respective warranty period. Subject to the limitations of this policy and product type, TIC
service or TIC service representative shall repair/replace the UPS/part warranted hereunder, without charge
for material, labor (on-site except in cases presented herein). If TIC determines that the requested repair is not
covered under this limited warranty policy, then TIC shall advise customer and quote cost of repair. Repair
charges shall be based on service parts price and prevailing service charges at the time of repair.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published Battery
Diagnostic Document to evaluate warranty applicability. First, TIC will make sure that the storage,
maintenance, installation, and operating conditions were met; then the BATTERY capacity will be tested in
accordance with the "performance test" guidelines IEEE STD 450. If the BATTERY fails to deliver 70% of
its rated capacity it shall be deemed defective and be replaced. Either float or cyclic service will be used to
determine the warranty credit (as per published Battery Diagnostic Document). The typical credit applied will
be as in the table above.
No representative, salesperson, agent, distributor, or employee of TIC is authorized to modify any of the terms
of this warranty, unless modifications are made in writing and signed by an authorized TIC officer.
PROCEDURE
MODIFICATIONS
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