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TROUBLESHOOTING – SD-R5002
Problem
Disc tray cannot be opened
Drive is not recognized by system
Drive is not recognized by system
during
Boot
process,
but
recognized
by
the
Operating
System (i.e. XP, Win2000, Win98,
Win NT, etc.)
BUSY Indicator LED flashes
slowly
BUSY Indicator LED is constantly
ON
DVD-ROM can not play a DVD in
the drive or certain types of CD
media (i.e. CD-plus, etc.)
10
•
Check that there is power to drive.
•
Use Emergency Eject instructions to open tray.
•
Is the drive connected properly? Are all cables plugged in properly (e.g.
Power Cable, Interface Cable and Audio Cables).
•
Are the drive configuration jumpers on the DVD Rewriteable drive set
properly?
•
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the DVD Rewriteable drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid drivers
selected."). If not, Contact Technical Support.
•
Has the DVD Rewriteable drive software driver been corrupted by a
virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the DVD Rewriteable drive
software drivers not useable.
•
Is the DVD Rewriteable drive software driver loaded? On a step-by-step
is
(F8) Boot of the system is the DVD Rewriteable drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD drivers
selected."). If not, Contact Technical Support.
•
Has the Windows DVD Rewriteable drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
•
The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
disc using a circular motion. The disc should be wiped in a radial
direction. That is, from the inner side outward.
•
The laser lens may have become cloudy or blocked by particulate
matter. Please contact Technical Support.
•
Possible Hardware Problem. Please contact Technical Support.
•
Is the DVD Rewriteable drive driver loaded
•
Is the DVD disc the correct format for the type of system that you are
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
to Apple/Mac HFS disc or UNIX disc formats which will not function).
•
Do you have the correct software applications program/drivers installed
to run a DVD disc?
•
Has the Windows DVD Rewriteable drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
Solution
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