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Troubleshooting - Toshiba SD-C2712 User Manual

Dvd-rom mobile drive
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TROUBLESHOOTING – SD-C2712
Problem
Disc tray cannot be opened
Drive is not recognized by
system
Drive is not recognized by
system during Boot process,
but
is
recognized
by
Operating System (i.e. XP,
Win2000, Win98, Win NT, etc.)
BUSY Indicator LED flashes
slowly
BUSY Indicator LED is
constantly ON
DVD-ROM can not play a DVD
in the drive or certain types of
CD media (i.e. CD-plus, etc.)
6
Check that there is power to drive.
Use Emergency Eject instructions to open tray.
Is the drive connected properly? Are all cables plugged in
properly (e.g. Power Cable, Interface Cable and Audio Cables).
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the DVD-ROM drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid
drivers selected."). If not, Contact Technical Support.
Has the DVD-ROM drive software driver been corrupted by a
virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the DVD-ROM drive
software drivers not useable.
Is the DVD-ROM drive software driver loaded? On a step-by-
step (F8) Boot of the system is the DVD-ROM drive recognized?
the
(BIOS / DOS reports "device driver not found" or "no valid DVD
drivers selected."). If not, Contact Technical Support.
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact Technical Support if the Virus renders the
software drivers not useable.
The disc may be dirty Clean it with a soft damp cloth. Avoid
cleaning the disc using a circular motion. The disc should be
wiped in a radial direction. That is, from the inner side outward.
The laser lens may have become cloudy or blocked by
particulate matter. Please contact Technical Support.
Possible Hardware Problem. Please contact Technical Support.
Is the DVD-ROM drive driver loaded
Is the DVD disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format
as opposed to Apple/Mac HFS disc or UNIX disc formats which
will not function).
Do you have the correct software applications program/drivers
installed to run a DVD disc?
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact Technical Support if the Virus renders the
software drivers not useable.
Solution

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