HP ProLiant ML110 - G2 Server User Manual
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HP ProLiant ML110 - G2 Server User Manual

Hp proliant ml100 series server user guide
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HP ProLiant ML100 Series Server

User Guide

for HP ProLiant ML110 G2, G3, G4, and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and
ProLiant ML150 G2, G3, and G5 Servers
Part Number 368156-402
November 2009 (Eleventh Edition)

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Summary of Contents for HP ProLiant ML110 - G2 Server

  • Page 1: User Guide

    HP ProLiant ML100 Series Server User Guide for HP ProLiant ML110 G2, G3, G4, and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and ProLiant ML150 G2, G3, and G5 Servers Part Number 368156-402 November 2009 (Eleventh Edition)
  • Page 2 © Copyright 2004, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Server operations .......................... 6 Power up the server ............................6 Power down the server ..........................6 Access panel ............................... 6 Server setup ..........................7 Optional installation services ......................... 7 Rack planning resources ..........................7 Optimum environment........................... 7 Space and airflow requirements ......................8 Temperature requirements ........................
  • Page 4 HP Insight Diagnostics ..........................48 Keeping the system current .......................... 48 Drivers ............................48 Subscriber's choice .......................... 48 Embedded SATA RAID feature ........................49 Required hardware .......................... 49 Configuring the SATA RAID feature ....................50 USB diskette and CD-ROM drives ...................... 53 Installing an operating system ......................
  • Page 5 Regulatory compliance notices ..................... 99 Regulatory compliance identification numbers ....................99 Federal Communications Commission notice ....................99 FCC rating label ..........................99 Class A equipment ........................... 99 Class B equipment ..........................99 Declaration of conformity for products marked with the FCC logo, United States only ........100 Modifications ............................

  • Page 6: Server Operations

    Server operations Power up the server To power up the server, press the Power On/Standby button. Power down the server To reduce the risk of personal injury, electric shock, or damage to the WARNING: equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 7: Server Setup

    Server setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 8: Space And Airflow Requirements

    Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: •...

  • Page 9: Power Requirements

    The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). To reduce the risk of damage to the equipment when installing third-party options: CAUTION: •...

  • Page 10: Rack Warnings

    Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 11: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 12 Extend the server from the rack. Remove the access panel ("Access panel" on page 6). Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. Be sure the processor remains inside the processor installation tool. IMPORTANT: Hardware options installation 12...
  • Page 13 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. Hardware options installation 13...

  • Page 14: Installing A Processor In Hp Proliant Ml110 (G2, G3, And G4) And Proliant Ml150 Generation 2 Servers

    Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel.
  • Page 15 Remove the access panel ("Access panel" on page 6). Open the processor retaining bracket. Release the processor locking lever. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Install the processor and close the processor retaining bracket. Refer to the installation sheet for server-specific installation instructions.

  • Page 16: Installing A Processor In Hp Proliant Ml110 Generation 5 Servers

    Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC-to-DC converter to provide the proper power to the processor. To install the component: Power down the server (on page 6). Extend the server from the rack. Remove the access panel ("Access panel"...

  • Page 17: Installing A Processor In Hp Proliant Ml115 And Ml115 Generation 5 Servers

    Install the processor. Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 18 IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor. To install a processor: Power down the server (on page 6). Remove the access panel ("Access panel" on page 6). Remove the heatsink fan and the heatsink. For more information, see the server installation sheet. Failure to completely open the processor locking lever prevents the processor from CAUTION: seating during installation, leading to hardware damage.

  • Page 19: Sas Or Sata Hard Drive Options

    CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. Install the heatsink and the heatsink fan. For more information, see the server installation sheet. Install the access panel. SAS or SATA hard drive options Some HP ProLiant 100 Series servers support SAS and SATA drives depending on the controller configuration.
  • Page 20 Remove the hard drive blank. Hardware options installation 20...
  • Page 21 Prepare the hard drive. Hardware options installation 21...

  • Page 22: Hard Drive Led Cable Option

    Install the hard drive. Close the bezel. Resume normal server operations. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 60). Hard drive LED cable option This section provides the following procedures: •...

  • Page 23: Installing The Led Cable (Ml110 G4)

    Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) Power down the server (on page 6). Remove the access panel ("Access panel" on page 6). Install an HP Smart Array E200 controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 41)."...
  • Page 24 Secure the cable with the cable clamp. Install the access panel. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML110 G4) IMPORTANT: The LED cable must be connected to the HP 8 Internal Port SAS/SATA Host Bus Adapter card before the card is installed in the server.
  • Page 25 Open the cable clamp. Secure the cable with the cable clamp. Install the access panel. Power up the server (on page 6). Hardware options installation 25...

  • Page 26: Installing The Led Cable (Ml150 G3)

    Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) Power down the server (on page 6). Remove the access panel ("Access panel" on page 6). Install the card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 41)."...
  • Page 27 Secure the cable with the cable tie. Install the access panel. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150 G3) Power down the server (on page 6). Remove the access panel ("Access panel"...

  • Page 28: Installing The Led Cable (Ml110 G5, Ml115 G5, And Ml150 G5)

    Secure the cable with the cable tie. Install the access panel. Power up the server (on page 6). Installing the LED cable (ML110 G5, ML115 G5, and ML150 Connector locations (ML110 G5, ML115 G5, and ML150 G5) • HP ProLiant ML110 Generation 5 Server Hardware options installation 28...
  • Page 29 • HP ProLiant ML115 Server • HP ProLiant ML115 Generation 5 Server • HP ProLiant ML150 Generation 5 Server Hardware options installation 29...
  • Page 30 • HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card • HP Int-4 Ext port, PCI-E SAS RAID storage controller card Hardware options installation 30...
  • Page 31 • HP Smart Array E200 controller card Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5) Power down the server (on page 6). Remove the access panel ("Access panel" on page 6). Install the storage controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 41)."...
  • Page 32 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server Install the access panel. Power up the server (on page 6). Hardware options installation 32...

  • Page 33: Removable Media Device Options

    Removable media device options Depending on the model, ProLiant 100 Series servers require different installation procedures for media devices. Server Device support Procedure ProLiant ML110 G2 Server Half-height and full-height Installing media devices with a media latch (on page 36) ProLiant ML110 G3 Server Half-height Installing media devices with screws (on...

  • Page 34: Installing Media Devices With Screws

    Install the rails on to the device. Slide the media device part of the way into the bay. Connect the four-pin power cable to the full-height or half-height drive. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation.
  • Page 35 Remove the access panel ("Access panel" on page 6). Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Depending on the server, obtain the screws from one of the following locations: Bezel blank Chassis Accessory kit...

  • Page 36: Installing Media Devices With A Media Latch

    Slide the media device part of the way into the bay. Connect the four-pin power cable to the full-height or half-height drive. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation.

  • Page 37: Installing Media Devices With Wire Retainers

    Slide the media device into the bay until it clicks. Connect the four-pin power cable to the media drive. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. Slide the media drive fully into the bay until it is seated securely.
  • Page 38 Release the media bay retainers and slide the half-height media device part of the way into the bay. Connect the four-pin power cable to the half-height drive. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.
  • Page 39 Open the media bay retainers and install the media bay plate. Tighten the media bay plate screw. Remove the media bay support wire. Slide the full-height media device part of the way into the bay. Connect the four-pin power cable to the full-height device. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.

  • Page 40: Memory Options

    Secure the media bay screws. Close the media bay retainers. Memory options For server-specific memory installation guidelines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory configuration This server supports both interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by allowing simultaneous access to more than one block of data (for example, overlapping Read-Writes).

  • Page 41: Expansion Board Options

    Install the DIMM. Refer to the installation sheet for server-specific configuration and population guidelines. Replace the access panel ("Access panel" on page 6). Expansion board options Depending on the model, HP ProLiant 100 Series servers use one of the following methods to retain expansion boards within the server: •...
  • Page 42 Remove the slot cover retainer. To prevent improper cooling and thermal damage, do not operate the server CAUTION: unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover. It may be necessary to remove the slot cover next to the slot in which you are IMPORTANT: installing a board.

  • Page 43: Installing An Expansion Board With Individual Retainers

    Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. Reinstall the slot cover retainer. Replace the access panel ("Access panel"...
  • Page 44 Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Hardware options installation 44...

  • Page 45: Installing An Expansion Board With An External Retainer

    Install the expansion board. Close the expansion slot retainer to secure the board. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. Replace the access panel ("Access panel"...
  • Page 46 Remove the slot cover retainer. The thumbscrew may look different than shown. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover.
  • Page 47 Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. Install the slot cover retainer. Install the access panel.

  • Page 48: Server Software And Configuration Utilities

    Server software and configuration utilities ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.

  • Page 49: Embedded Sata Raid Feature

    Embedded SATA RAID feature HP provides the SATA RAID feature through use of the HP Storage Manager. For the embedded SATA controller in the system, this feature enables the following RAID functionality: • RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4, and G5 Servers; the HP ProLiant ML115 and ML115 G5 Servers;...

  • Page 50: Configuring The Sata Raid Feature

    When prompted, press F8 to enter the HP Embedded SATA RAID Setup. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays, see the following documentation: HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en) nVidia ForceWare Software MediaShield User's Guide on the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp)
  • Page 51 Power up the server. If the server is already powered, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media.

  • Page 52: Creating A Raid Volume

    During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you will need to restart the server. In the Advanced menu screen, select Hard Disk Configuration. Set the Configure Controller 1 field to RAID. Press F10, then select Yes to save the changes and close BIOS Setup Utility.

  • Page 53: Usb Diskette And Cd-Rom Drives

    Press Esc. The system automatically configures the RAID level, erasing all existing data on the hard drives. This process can take up to 50 minutes, depending on drive capacity. After configuration is complete, press Esc to exit the utility. For more information on configuring the SATA RAID feature, see the HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en).

  • Page 54: Installing An Operating System

    Installing an operating system To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support). Installing a supported Microsoft® Windows® OS Insert the OS CD and reboot the system. When prompted, press the F6 key to install a third-party driver.

  • Page 55: Troubleshooting

    Troubleshooting Pre-diagnostic steps To avoid potential problems, ALWAYS read the warnings and cautionary WARNING: information in the server documentation before removing, replacing, reseating, or modifying system components. This guide provides information for multiple servers. Some information may not IMPORTANT: apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

  • Page 56: Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, allow the surface to WARNING: cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 57: Symptom Information

    To reduce the risk of personal injury or damage to the equipment: WARNING: • Observe local occupation health and safety requirements and guidelines for 20.41 - 27.22 manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or 47.18 - 60 lb removal.

  • Page 58: Common Problem Resolution

    Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Common problem resolution Loose connections (on page 58) Service notifications (on page 58) Firmware updates (on page 58) DIMM handling guidelines (on page 59)

  • Page 59: Dimm Handling Guidelines

    • Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 48)." For detailed information on updating firmware, see "Firmware maintenance (on page 92)." DIMM handling guidelines CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and...

  • Page 60: Sas And Sata Hard Drive Led Combinations

    • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Hot-plug SCSI hard drive LED combinations Activity Online...

  • Page 61: Troubleshooting Flowcharts

    Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber The drive has failed, or a predictive failure alert has been flashing and blue received for this drive; it also has been selected by a management application. Steadily blue On, off, or The drive is operating normally, and it has been selected by a flashing...

  • Page 62: Start Diagnosis Flowchart

    • OS boot problems flowchart (on page 68) • Server fault indications flowchart (on page 69) Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process. Item "General diagnosis flowchart (on page 62)" "Power-on problems flowchart (on page 64)" "POST problems flowchart (on page 66)"...
  • Page 63 Item "Symptom information (on page 57)" "Loose connections (on page 58)" "Service notifications (on page 58)" The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). "General memory problems are occurring (on page 81)" •...

  • Page 64: Power-On Problems Flowchart

    Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 64...
  • Page 65 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem •...

  • Page 66: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 67 Item Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Loose connections (on page 58)" "General memory problems are occurring (on page 81)" • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 68: Os Boot Problems Flowchart

    OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 48)" • "Operating system problems (on page 89)" • "HP contact information (on page 106)"...

  • Page 69: Server Fault Indications Flowchart

    Item "General memory problems are occurring (on page 81)" • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 62)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 70 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 71: Hardware Problems

    Hardware problems Power problems (on page 72) General hardware problems (on page 73) Internal system problems (on page 75) System open circuits and short circuits (on page 83) External device problems (on page 84) Audio problems (on page 85) Printer problems (on page 85) Mouse and keyboard problems (on page 85) Modem problems (on page 86) Network controller problems (on page 88)

  • Page 72: Power Problems

    Power problems Power source problems Action: Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works.

  • Page 73: General Hardware Problems

    Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred.

  • Page 74: Unknown Problem

    Be sure other components were not unseated accidentally during the installation of the new hardware component. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver.

  • Page 75: Internal System Problems

    Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: Uninstall the device.
  • Page 76 Data read from the drive is inconsistent, or drive cannot read data Action: Clean the drive and media. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue.

  • Page 77: Diskette Drive Problems

    Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: Be sure no loose connections (on page 58) exist. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems).
  • Page 78 DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near NOTE: that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive.

  • Page 79: Fan Problems

    Server cannot find the DLT drive Action: • Be sure a device conflict does not exist. Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible. •...

  • Page 80: Hard Drive Problems

    Hard drive problems System completes POST but hard drive fails Action: Be sure no loose connections (on page 58) exist. Be sure no device conflict exists. Be sure the hard drive is properly cabled and terminated if necessary. Be sure the hard drive data cable is working by replacing it with a known functional cable. Run Insight Diagnostics ("HP Insight Diagnostics"...

  • Page 81: Memory Problems

    Run HP Insight Diagnostics (on page 48). Then, replace failed components as indicated. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive. Data is inaccessible Action: Be sure the files are not corrupt.

  • Page 82: Ppm Problems

    Memory count error exists Possible Cause: The memory modules are not installed correctly. Action: Be sure the memory modules are supported by the server. See the server documentation. Be sure the memory modules have been installed correctly in a supported configuration. See the server documentation.

  • Page 83: System Open Circuits And Short Circuits

    Processor problems Action: If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. Be sure each processor is supported by the server and is installed properly. Refer to the server documentation for processor requirements.

  • Page 84: External Device Problems

    • Be sure no loose connections (on page 58) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.

  • Page 85: Audio Problems

    Video colors are wrong Action: • Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor. • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring.

  • Page 86: Modem Problems

    If the problem no longer occurs, the original input device is defective. Replace the device. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections. Be sure the keyboard or mouse is clean.
  • Page 87 Reconfigure the auto-answer option to respond in fewer rings than the answering machine. Restart the server, and then reattempt the connection. Modem does not connect to another modem Action: Be sure a dial tone exists. Be sure the line is not in use at another extension before using it. Be sure you are dialing the correct telephone number.

  • Page 88: Network Controller Problems

    If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11. You are unable to connect at 56 Kbps Action: Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate.

  • Page 89: Software Problems

    Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as indicated. Network controller stopped working when an expansion board was added Action: Be sure no loose connections (on page 58) exist. Be sure the server and operating system support the controller. Refer to the server and operating system documentation.

  • Page 90: Operating System Updates

    • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. Action: • Remove any newly installed software or hardware to verify that they are not the cause. •...

  • Page 91: When To Reconfigure Or Reload Software

    When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step: Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software.

  • Page 92: Firmware Maintenance

    Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: •...

  • Page 93: Rompaq Utility Diskette Or Usb Drive Key

    Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Types of option ROMs include: •...

  • Page 94: Updating Firmware

    Updating firmware To verify the firmware version, use HP Insight Diagnostics (on page 48). To update the firmware: Check the firmware version on the device. Determine the latest firmware version available. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation.

  • Page 95: Server Information You Need

    If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). Server information you need Before contacting HP technical support, collect the following information: •...
  • Page 96 WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) Boot.ini Memory.dmp Event logs Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem IRQ and I/O address information in text format • An updated Emergency Repair Diskette •...
  • Page 97 /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab • If HP drivers are installed: Version of the drivers used List of drivers • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions •...

  • Page 98: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 99: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 100: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 101: Canadian Notice (Avis Canadien)

    EMC Directive 2004/108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g.

  • Page 102: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 103: Bsmi Notice

    BSMI notice Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 104: Battery Replacement Notice

    Battery replacement notice WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: •...

  • Page 105: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 106: Technical Support

    Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html).
  • Page 107 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair.
  • Page 108 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
  • Page 109 HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
  • Page 110 el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 111 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente.
  • Page 112 Technical support 112...
  • Page 113 Technical support 113...

  • Page 114: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee cable select DIMM dual inline memory module driver update Extended Feature Supplement electrostatic discharge input/output integrated device electronics International Electrotechnical Commission interrupt request Acronyms and abbreviations 114...
  • Page 115 Internet service provider keyboard, video, and mouse light-emitting diode LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NetWare Loadable Module NVRAM non-volatile memory operating system peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X...
  • Page 116 POST Power-On Self Test processor power module ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility read-only memory serial attached SCSI SATA serial ATA SCSI small computer system interface support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature uninterruptible power system...
  • Page 117 video graphics array Acronyms and abbreviations 117...

  • Page 118: Index

    Index DAT drives 76 data loss 76 data recovery 76, 81 access panel 6 Declaration of Conformity 100 application software problems 91 diagnostic tools 48 AT commands 86, 87 dial tone 86 audio 85 DIMMs 40, 59 audio problems 85 diskette drive 49, 77 authorized reseller 94, 106 diskette drive problems 77...
  • Page 119 hard drive LED cable 23, 26, 28 media devices, installing, with a media latch 36 hard drive LEDs 60 media devices, installing, with rails 33 hard drive problems, diagnosing 80 media devices, installing, with screws 34 hard drive, failure of 80 media devices, installing, with wire retainers 37 hard drives 59, 60, 80 memory 40, 81...
  • Page 120 PPM problems 82 static electricity 105 PPM slots 82 Subscriber's Choice 48 pre-diagnostic steps 55 support 106 printer problems 85 symbols on equipment 55 printers 85 system board battery 104 problem diagnosis 55 system ROM 92 processor failure LEDs 83 system, keeping current 48 Processor Power Module (PPM) 82, 83 processor problems 83...

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