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What Is Remote Support; How Does It Work - Samsung PN51F8500AF E-manual

User manual ver.1.0 (english).
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What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset your TV
Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple
Call Samsung Contact Center and
ask for remote support.
Open the menu on your TV and go
to the Support section.
Select Remote Management and
Provide the Pin# to the agent.
The agent will then access your TV.
That's it!


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