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•
If the option Network Connection is not listed as a connection method in
TM
the ActiveSync
dialog box when starting synchronization, wait for a few
minutes and try again. Also, if synchronization does not start right away,
the network is probably busy, and it may take a minute for your device to
connect to the network.
•
Verify your user name and password with your network administrator.
•
Verify with your network administrator that the network you are trying to
connect is available, or try to connect to it using another device or from a
computer.
•
You may need to change your device name if you are trying to connect to a
network and cannot because another Pocket PC Phone with the same
name is already connected. To change your device's name:
a
Tap
and then Settings.
b
On the System tab, tap About.
c
Tap the Device ID tab.
Additional troubleshooting information is available in Connections Help of your device
TM
and on the ActiveSync
Cable and cradle problem
The following solutions may help if you encounter problems when connecting to your
computer.
•
Make sure that your device is turned on.
•
Check that you do not have any other active connections.
a
Tap
and then Today.
b
Tap
or
c
On the pop up menu, tap Disconnect.
•
Make sure that the cable is securely plugged into the computer's COM port.
•
Plug the other end of the cable securely into the universal connector on the base
of your device. If you are using the USB cradle, check that your device is properly
attached to the cradle.
Additional troubleshooting information is available in Connections Help of your device
TM
and on the ActiveSync
Help on your computer.
on the command bar.
Help on your computer.
10 U s er su ppo r t
Troubleshooting
113
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