Troubleshooting - Fujitsu FS-1104AU User Manual

13. Troubleshooting

Symptom
Keyboard and
mouse operation
are not normal/
unresponsive.
The mouse button
does not operate.
Poor image quality.
(Ghosts, blurry
letters, etc.)
Image is not
centered on screen
or does not display
when the screen is
changed.
AutoScan changing
cycle is not normal.
Cause
The keyboard and mouse are connected
in reverse.
(PS/2 only)
The Hotkey mode is not released.
Poor connection/defective cable.
An unsupported keyboard or mouse is
connected.
The keyboard and mouse are connected
to both the PS/2 console and the USB
console.
The keyboard type (country code) is set
but the keyboard does not operate
according to the setting.
An unsupported mouse is used.
The appropriate mouse driver is not
installed.
Poor connection/defective cable.
The resolution is different.
Unsupported monitor/ not synchronized.
The changing cycle has not been
adjusted.
(10 seconds is the default setting)
Connect the keyboard and the
mouse correctly to the server and
KVM Switch.
Press <Enter> or <Esc>.
Confirm that the connector is
connected properly.
Replace the keyboard or mouse.
Replace the unsupported keyboard
or mouse with one that is
supported.
Remove the mouse and keyboard
connection from either the PS/2
console or the USB console.
When a keyboard and mouse are
both connected to a PS/2 console
and a USB console, the USB side
is given priority and the PS/2 side
does not operate.
When cascade connections on the
slave side are used for a previous
KVM Switch model, the DIP switch
setting on the previous KVM Switch
model is enabled. Change the DIP
switch setting.
Replace the unsupported mouse
with a mouse that is supported.
Install the correct mouse driver.
Confirm that the connector is
connected properly.
Use a different cable. If the problem
goes away, exchange the defective
cable with a good one.
Set the resolution to the correct
resolution or adjust the resolution
settings on the monitor.
Connect a monitor that is
supported.
Adjust the monitor.
Use <↑> and <↓> to adjust the
settings.
4 8
Remedy