Canon VIXIA HF G30 Instruction Manual page 161

The computer does not recognize the camcorder even though the camcorder is connected
correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and
restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot save MP4 movies or photos on my computer
- When the memory card contains too many MP4 movies and photos combined (Windows –
2,500 or more, Mac OS – 1,000 or more), you may not be able to transfer photos to a computer.
Try using a card reader to transfer the photos on the memory card.
Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use.
Cannot connect with the access point.
- Check that the access point is working correctly.
- The effective communication range between the camcorder and access point may vary
depending on the strength of the wireless signal. Try using the camcorder closer to the access
point.
- Cordless phones, microwave ovens, refrigerators and other appliances in the line of sight
between the access point and the camcorder may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
- Wi-Fi networks with a stealth function that do not broadcast their network name (SSID) will not
be detected by the camcorder during the Wi-Fi network setup. Perform the setup manually
(A 140) or turn off the stealth function of the access point.
- The wireless router is using a Wi-Fi channel not supported by the camcorder. Refer to About
available Wi-Fi frequencies and channels (A 184) and change the channel setting in the
wireless router so that it uses a channel supported by the camcorder.
Wireless playback on a computer or similar device is not smooth.
- Playback may not be smooth depending on the access point's settings and capability.
- Connect the computer or similar device to the access point using a LAN cable.
- Remove any objects between the camcorder and access point that may interfere with the
wireless signal.
- Move the camcorder closer to the access point.
- Turn off the wireless functions of other wireless devices other than the computer or similar
device being used for playback.
- Switch the wireless router to IEEE 802.11n. Refer to its instruction manual for details.
- If these do not solve the issue, the cause may be due the device or conditions unique to the
surrounding area. Use the supplied High Speed HDMI cable to connect the camcorder to a TV
(A 174).
The wireless connection was interrupted while transferring files.
- Incomplete files may remain at the transfer destination. If incomplete files remain at the transfer
destination, check the content and make sure they are safe to delete before deleting them.
- Select [New Files] and perform the file transfer again.
Cannot connect a Wi-Fi-enabled external device wirelessly to the camcorder.
- Use the q >
[Reset All] setting to reset the camcorder. The camcorder's SSID will return
to the default setting and the password will return to not being configured so set the password
again. Then, delete the previous network settings from the external device and try connect it to
the camcorder.
Troubleshooting
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