Sony STR-DN840 Operating Instructions Manual page 114

• Refer to the operating instructions of
your wireless LAN router/access
point, and check the multicast setting.
If the multicast setting is enabled on
the wireless LAN router/access point,
disable it.
Cannot play audio data normally.
• Shuffle Play is selected. Press
SHUFFLE repeatedly until "SHUF"
disappears.
Play does not start, or does not
automatically change to the next track
or file.
• Make sure that the audio file you are
trying to play is in a format supported
by this receiver (page 62).
• WMA files with DRM copyright
protection cannot be played back.
For how to check the copyright
protection of a WMA file, see page 65.
The sound skips during playback.
• The bandwidth of your wireless LAN
may be too low. Move the receiver and
the wireless LAN router/access point
closer to each other, without any
obstacles in between them.
• When using your computer as a server,
the computer may be running many
applications. If anti-virus software is
active on the computer, temporarily
disable the software as it needs large
amount of system resources.
• Depending on the network
environment, it may not be possible to
play tracks with more than one device
operating at the same time. Turn off
another device to enable the receiver to
play tracks.
"Cannot Play" appears.
• You cannot play any files other than
audio files.
• Confirm that the server has been set
correctly (page 57). Confirm that the
receiver has been registered to the
server and allows the music streaming
from the server.
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• Check to confirm whether the audio
file on the server has been damaged or
erased. Refer to the operating
instructions supplied with the server.
• You cannot play the following tracks:
– A track that violates playback
restrictions.
– A track with irregular copyright
information.
– A track that you purchased at an
online music store that does not
allow home network streaming.
– A track in a format unsupported by
the receiver (page 62).
• Confirm that the selected track has not
been erased from the server. If the
track has been erased, select another
track.
• Make sure that the wireless LAN
router/access point is turned on.
• Make sure that the server is turned on.
• The server may be unstable. Restart it.
• Confirm that the receiver and the
server are connected to the wireless
LAN router/access point correctly.
"No Track" appears.
• If there are no tracks or folders in the
selected folder, you cannot extend the
folder to display its contents.
Cannot play back a copyrighted WMA
format track.
• For how to check the copyright
protection of a WMA file, see page 65.
You cannot select a previously
selected track.
• The track information may have been
changed on the server. Reselect the
server in the server list (page 62).
Devices on the home network cannot
connect to the receiver.
• "Network Standby" may be set to
"Off". Turn on the receiver or set
"Network Standby" to "On" in
Network Settings menu (page 96).