Additional Information; Troubleshooting; General - Pioneer VSX-523-K Operating Instructions Manual

Chapter
7
7

Additional information

Troubleshooting

Incorrect operations are often mistaken for trouble and
malfunctions. If you think that there is something wrong with
this component, check the points below. Take a look at the
other components and electrical appliances being used,
because sometimes the problem may lie there. If the trouble
isn't sorted out even after going through the checks below,
ask your nearest Pioneer authorized independent service
company to carry out repair work.
• If the unit does not operate normally due to external effects
such as static electricity disconnect the power plug from
the outlet and insert again to return to normal operating
conditions.

General


The power does not turn on.
 Disconnect the power plug from the outlet, and insert again.
 Make sure there are no loose strands of speaker wire touching
the rear panel. This could cause the receiver to shut off
automatically.

The receiver suddenly switches off.

When the Auto Power Down function is working, the power will
automatically turn off if the receiver has not operated for
several hours. Check the setting for the Auto Power Down
function (see The Auto Power Down menu on page
 After about a minute (you won't be able to switch the unit on
during this time), switch the receiver back on. If the message
persists, call a Pioneer authorized independent service
company.

If there is very little low frequency information in the source
material, change your speaker settings to Front: SMALL /
Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS

The receiver suddenly switches off or the HDMI indicator
blinks.

Check that there are no loose strands of speaker wire touching
the rear panel or another set of wires. If so, re-attach the
speaker wires, making sure there are no stray strands.
 The receiver may have a serious problem. Disconnect from the
power and call a Pioneer authorized independent service
company.

Power automatically turns ON/OFF and the input switches
from one to another. (When the ARC function is ON)
 The CEC (Consumer Electronic Control) function may activate
when the ARC function is turned ON, causing power to turn
ON and OFF and the input to switch from one to another. Since
this unit does not guarantee synchronized operation based on
the CEC function, turn OFF the HDMI CONTROL setting on the
connected player. Refer to the relevant device's instruction
manual for details.
If this does not work, turn OFF the ARC function. If this is the
case, listen to the TV audio after connecting this unit and the
TV with an audio cable.

OVERHEAT shows in the display and the power turns off.
 The temperature within the unit has exceeded the allowable
value. Try moving the unit for better ventilation
 Lower the volume level.

TEMP shows in the display and the volume level drops.
 The temperature within the unit has exceeded the allowable
value. Try moving the unit for better ventilation

Lower the volume level.

No sound is output when an input function is selected.
 Use to turn up the volume.
VOLUME +/–
 Press on the remote control to turn muting off.
MUTE
 Set the to H (HDMI), C1/O1 (digital) or A (analog)
SIGNAL SEL
according to the type of connections made
 Make sure the component is connected correctly (see
Connecting your equipment on page
 Check the audio output settings of the source component.
 Refer to the instruction manual supplied with the source
component.
32).

No image is output when an input function is selected.

Make sure the component is connected correctly (see
Connecting your equipment on page
 Use the same type of video cables for the source component
and TV to connect to this receiver (see
connection on page 13).
 The video input selected on the TV monitor is incorrect. Refer
(page 30 ).
to the instruction manual supplied with the TV.

No sound from subwoofer.
 Make sure the subwoofer is switched on.
 If the subwoofer has a volume knob, make sure it's turned up.

The Dolby Digital or DTS source you are listening to may not
have an LFE channel.
 Switch the subwoofer setting in
YES or PLUS.
 Switch the LFE ATT (LFE Attenuate) on
LFEATT 5.

No sound from surround or center speakers.

Connect the speakers properly
 Refer to
settings.
 Refer to

The Phase Control feature doesn't seem to have an
audible effect.
 If applicable, check that the lowpass filter switch on your
subwoofer is off, or the lowpass cutoff is set to the highest
frequency setting. If there is a PHASE setting on your
subwoofer, set it to 0º (or depending on the subwoofer, the
setting where you think it has the best overall effect on the
(page 2).
sound).

Make sure the speaker distance setting is correct for all
speakers (see

Considerable noise in radio broadcasts.
(page 2).  Connect the antenna
reception.
 Route any loose cables away from the antenna terminals and
wires.

Fully extend the FM wire antenna, position for best reception,
and secure to a wall (or connect an outdoor FM antenna).

Connect an additional internal or external AM antenna
(page 21).
(page
 Turn off equipment causing interference or move it away from
10).
the receiver (or move antennas farther away from equipment
causing noise).

Broadcast stations cannot be selected automatically.

Connect an outdoor antenna

Noise during playback of a cassette deck.
 Move the cassette deck away from your receiver, until the noise
10).
disappears.
About video outputs

No sound is output or a noise is output when software
with DTS is played back.
 Make sure the player's settings are correct and/or the DTS
signal out is on. Refer to the instruction manual supplied with
the DVD player.

There seems to be a time lag between the speakers and
the output of the subwoofer.
 See
page 19
automatically compensate for a delay in the subwoofer output).
Speaker Setting on page 30 to

After using the Auto MCACC setup, the speaker size
page 29 to LFEATT 0 or
setting (LARGE or SMALL) is incorrect.
 Low-frequency noise could have been caused by an air
conditioner or motor. Switch off all appliances in the room and
rerun the Auto MCACC setup.
(page 11).
34
Speaker Setting on page 30 to check the speaker
Channel Level on page 31 to check the speaker levels.
Speaker Distance on page 32).
(page 16) and adjust the position for best
16).
(page 16).
Automatically setting up for surround sound (MCACC) on
to set up your system again using MCACC (this will
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