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HONDA Ridgeline Navigation Manual: Customer Assistance; Reporting Errors; Honda Automobile Customer Service

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Customer Assistance

Reporting Errors

Occasionally, you may encounter
database errors.
• If the error pertains to freeways and
main "verified" roads shown in black
on the map, then report it either
online at:, or to
Honda Customer Services.
• If the error involves a light brown
"unverified" road, then do not report
it. These areas have not been verified,
and are provided for reference only
(see Introduction on page 4).
• For errors in points of interest (POI),
like a business that has changed their
name, do not report them. Keep in
mind that depending on when the data
was collected, and when your DVD
was purchased, the database can be
out of date. The business may have
not reported the change(s), or not be
in the database at all. Update
Navigation DVDs are available for
purchase, usually in the fall of each
Navigation System
• If the error does not involve the
database, such as if the vehicle
position icon does not follow the
road, screen error messages, or other
GPS related errors, see Frequently
Asked Questions on page 108, System
Limitations on page 93, or
Troubleshooting on page 114.
Honda Automobile
Customer Service
Telephone: (800) 999-1009
Fax: (310) 783-3273
Honda Navi
America Honda Motor Co., Inc.
Honda Customer Service
MS 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746


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