Q. There are no listings in i-Guide, or the words "To Be Announced" appear in the listings screens.
A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is
plugged in and running. Wait 15-30 minutes as the channels and program data start to fill in.
Q. I have a message on my screen that says 'This feature is currently being restored.' What does this mean?
A. This screen appears if you try to access a feature that is not available because the set-top box has not received all
the necessary data. This most commonly happens following a power loss.
Q. I have a message on the screen that says "This channel should be available shortly." What does this mean?
A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available
after 15-30 minutes, call your cable company.
Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?
A. You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button
to back up one screen at a time.
Q. The displayed listing information or pricing information is incorrect.
A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change
their schedules at the last minute without letting us know. Please report erroneous data to your cable company.
Q. What happens to my DVR recordings if my digital cable box temporarily loses power?
A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You
miss only the recordings scheduled to be recorded while the power was out.
Note: If you experience continued problems with your cable box, remote control or program listings, please contact
your local cable company.