Features; Problems Relating To The Printer Mechanism - Epson Stylus Pro 5000 Service Manual

Stylus Pro5000

3.1 FEATURES

This chapter describes how to troubleshoot abnormal operations of Stylus
Pro5000.

3.1.1 Problems relating to the printer mechanism

In this section, problems which may occur in the printer mechanism and
their remedies are described in each table.
Table 3-1. Phenomenon:
Cleaning does not solve the problem in print quality.
Step
1 Connect the printer and the PC with a cable and turn them on. If
any error condition is found, the cause of the error must be
eliminated.
2 Start the service program "Stylus Pro5000.EXE" and select
"Head cleaning" from the menu 'Maintenance". (Repeat the
cleaning 5, 6 times or more to remove severe head clogging.
(See Chapter 5 for details.) If this operation does not recover
the head condition, go to Step 4.
3 Select "Ink charge flag reset" from the same menu. Note that
this operation does not start initial charge operation.
4 Turn the printer off.
5 Turn the printer back on, and the initial charge operation starts.
6 Run the self-test to check the output. If the problem is not
solved yet, go back to Step 1 and repeat the operation.
Rev. A
Remedy
WARNING The servicing program runs on DOS program only.
Therefore, do not run the program on Mac.
T T
CAUTION In the cleaning operation by the servicing
program, always CL2(strong cleaning) is forcibly
performed. Therefore, make sure to perform
printing test every time CL is performed.
T T
Note that "Ink charge flag reset" in the servicing
program does not reset the initial charge flag by
itself. For this reason, be sure to turn the printer
off and then back on after the operation.
T T
Be careful no to perform initial ink charge more
than necessary as it spends a considerable
amount of ink. In case you need to repeat the
operation to solve the head clogging problem,
make sure that you have an extra cartridge
ready, since you can not repeat the operation
three times at a time. (The ink usually ends
before the second operation is complete. )
Chapter3 Troubleshooting
®
PC.
3-1